By
beernbiccies
on Mar 23, 2012
at 10:37 PM
Hi Bill Ya it's very much suck it and see around here at the moment! You might be amused at the email I just sent to the generic agony-aunt email addy they use to hose down the complainants... Impress me by actually reading this email. ICHC made 2 basic mistakes with this 'Beta' system. Firstly you never told members what you were trying to achieve with it, and secondly you never asked anyone to comment on the proposed changes BEFORE implementing them. It's too late now to tell people that the system is 'under review'. You have attracted a storm of criticism and bad feeling that can't be good for the site and has already lost you some of your best lolers. What are you trying to achieve??? The less you tell people the more they suspect ulterior motives and conspiracies with (ptui) Facebook. You should also be setting a goal for completion of any changes... and TELLING people about it. Don't believe programmers who tell you that people will 'whinge whatever we do'. If you had told us what was going on in advance you might still have attracted some adverse criticism, but not nearly as much, and the criticism would have been more focused and thus more use to you in whatever redesign you are aiming for. It is still not too late to put out a document saying what you are doing and why, and setting a time for completion. Remember, it is we, the lolers, who ultimately attract the site's advertising dollar! I know what I'm talking about - I used to be a senior management consultant for the (Australian) Federal Government. I'm not holding my breath for any reply tho lol!
