My friend was in town on business when she found out her mother was placed in Hospice care. I took my friend to the airport and she was visibly distraught when dropping off her rental car. The car return clerk asked if she was OK, and when my friend said "no", the clerk asked if she needed a hug. She gave my friend the biggest hug and shared some very encouraging words with her. We were all in tears, but IMMD to see a stranger offer such compassion.