Company Won't Correct Misspelled Name So Customer Refuses To Pay, Gets Corrected Instantly

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Eric Lund
Nov 10, 2021 7:00 PM EST

Isn't it interesting how once money is involved, people become a lot more willing to solve a problem? All these guys had to do was be reasonable, but that was too much for them. The lesson here is that if it's not in someone's best interest to admit their mistake, the next best course of action is to make that mistake their problem. For another fun one, here's the rural customer whose internet company refused to cancel their service and made them prove themselves wrong.

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  • 01
    Font - Posted by u/Nothanksimallgood 11 hours ago O 2 12 4 S 3 Won't let me correct a spelling mistake? Good luck getting me to pay. oc S Reading another malicious compliance about phone companies reminded me of this. This was a good many years ago now. My husband's phone bill had a spelling mistake. Never really paid any attention to it. Never really caused any issues. Until it did of course. The mistake was simple. Think 'Rod William' instead of 'Rod Williams' type simple.
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  • 02
    Font - One day we moved states and put in for mail redirection. Now, where I am from, mail redirections have to be EXACT, so the bill never got forwarded. And in all that goes along with moving, it didn't even cross our minds that the bill hadn't arrived or been paid. And then inevitably the phone got cut off. Once we realised, we were all set to fix it up. Pay the bill. Change our address etc. But no, can't be that simple. You see, to change the spelling mistake, we
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  • 03
    Font - needed to provide proof of my husbands correct name. But for any name change, they need name change documents such as a wedding certificate or other official name change document, which he doesn't have as it is not a name change - just a spelling mistake. For some reason, his licence or passport was not good enough evidence. We ask what we can do to get this fixed up and they offer no help or resolution. Just stonewalling that there is no possible way to fix the incorrect spelling.
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  • 04
    Font - Ok, cool. At this point we were cranky. Not going to help us with what should be a simple fix? We won't pay the bill we told them. They respond with details of the contract and our obligations, debt collectors etc. We simply replied, but who are you going to go after? They replied, 'you of course'. My husband, looking comically confused, said 'But my name is not Rod William and I am not going to pay HIS bill. Good luck finding him. If you happen to send me my own bill though, I would be h
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  • 05
    Jaw - Kookabanus · 12h 2 8 25 3 23 Rule # 1 in problem solving. You have to make it their problem!
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  • 06
    Font - jake_morrison - 6h A friend immigrated from Taiwan to Canada when she was a child with her family. In Canada, there was a typo with her father's birthdate, and he used an English name instead of the direct phonetic transcription of his Chinese name. Decades later, he passed away, and my friend went back to Taiwan to have him declared dead and stop his old government pension. Because the name and birthdate were different, the officials refused to accept the Canadian death certificate, thou
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  • 07
    Font - reheated_tea · 6h My home country once asked me to pay back a couple of thousand I owed for whatever reason. I had changed my name over a year ago, and informed every department, but the invoice was sent to my Dad's address (that I've never lived at in my life) addressed to my previous name. When I got in touch with them about it, I didn't mention it was for an invoice, only that they'd sent the wrong name to the wrong address etc. Well, they were not happy about having to update my detai
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  • 08
    Font - Mike_OxonFaier · 10h I had this exact problem with my phone service provider. I pretty much did the same thing, but it was just after getting the phone. I told them "Thanks for the free brand new iPhone 12, since you've chosen to bill Mike OxonFair, and not Mike OxonFaier, you won't be able to bill me (as the bill payer name must match the contract name) or get me into court. The error was corrected inside 30 seconds.
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  • 09
    Font - Appropriate_Dog463 - 11h Great MC! Reminds me of time my friend Cheryl renewed her driver's license and the one they issued said 'male' instead of 'female.' She goes in person to tell them they made a mistake, but they required her to submit affidavits, etc and all these documentary proof that she is female. Unbelievably stupid.
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  • 10
    Font - Vectorman1989 - 7h My name on my driving licence is wrong. Think 'Michal' instead of 'Michael' I've tried to fix it but every time the new licence arrives the mistake is still there. So far the only person that's noticed is a receptionist at a casino. The next time I renew it I will again put down my correct name and see if they ignore it again
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