Infuriating Customer Service Responses From Century Link Will Give You Rage Sweats

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mattstaff
Jun 29, 2018 3:00 PM EDT

This is what rock-bottom customer service looks like. 

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  • 01
    Text - You are speaking with CTL Virtual Agent. CTL Virtual Agent at 19:58, Jun 28: Hi my name is CenturyLink Virtual Agent. Thank you for contacting the CenturyLink Chat Team. I am here to answer your questions. How may I assist you? DAVID at 19:59, Jun 28: we re My account is current. My internet is down. And now when I login it says my account is closed. What happened? CTL Virtual Agent at 19:59, Jun 28 I am happy to help you with accessing your online account. Please tell me if you need help
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  • 02
    Text - options: 1. Repair 2. My Account Cha 3. BillingDline 4. Payments 5. Service Inquiry 6. General Support DAVID at 20:00, Jun 28: 2 CTL Virtual Agent at 20:00, Jun 28 We are happy to help you with your request. Please give me a moment to connect you with a specialist who can assist you further. Info at 20:00, Jun 28: Please wait while I transfer the chat to the best suited operator. This may take a moment. Info at 20:02, Jun 28: All agents are currently assisting others. A CenturyLink Consul
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  • 03
    Text - Thank you for contacting CenturyLink, my name is Carla. Please, allow me a moment to read the previous chat DAVID at 20:20, Jun 28: with CenturyLink Ok Carla C. at 20:21, Jun 28: Hello, David, I hope you are having a good day Carla C. at 20:21, Jun 28: I'l be more than happy to assist you today and help you with your request Carla C. at 20:21, Jun 28: Thank you for being a valued customer. May I please have your account number? DAVID at 20:22, Jun 28: Carla C. at 20:22, Jun 28: Thanks pic
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  • 04
    Text - Thanks Carla C. at 20:24, Jun 28: It looks like your area is serviced by a different customer service and support center. I would be happy to transfer your chat to a specialist. May I have your permission to do so? e here to be DAVID at 20:24, Jun 28: That's fine Carla C. at 20:25, Jun 28: Please stay onlineChat Chat about any Please wait while I transfer the chat to the best suited CenturyOperator. This may take a moment. Info at 20:25, Jun 28: Info at 20:26, Jun 28: To ensure compliance
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  • 05
    Text - Massiel C at 20:29, Jun 28: I will be glad to verify your account David Massiel C at 20:29, Jun 28: Is your service active? DAVID at 20:31, Jun 28: yourques We re here I paid my bill yesterday, on time. The internet went down yesterday, later in the evening. DAVID at 20:31, Jun 28: Customer My router shows that it is connected to CenturyLink DSL, but says it's not connected to the internet. Massiel C at 20:31, Jun 28: Can I have your email address and contact number please? DAVID at 20:31
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  • 06
    Text - Also, I made a change to my plan. Reducing the speed from 100Mbps to 20Mbps, right before we lost the internet. Chat Live O with Centuryi DAVID at 20:33, Jun 28: Imade the change on-line, through the wedsite. he quickest and onvenient way to Massiel C at 20:33, Jun 28: David, I can see that your account is disconnected. Massiel C at 20:34, Jun 28: It was cancelled yesterday. DAVID at 20:34, Jun 28: Chat about anyordering questions you may have, in CenturyLink oryour serv did not cancel my
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  • 07
    Text - I can see that change but the account was disconnected before Chat Live Online with Centur DAVID at 20:40, Jun 28: That does not make any since. When does it show that the account was disconnected? e quidkestand nvenientway to Massiel C at 20:41, Jun 28: The account was disconnected yesterday. DAVID at 20:44, Jun 28: Yesterday was 6/27/2018. place the order to change the account on Custome Chat about 6/26/2018..which was before the qestions y CenturyLink account disconnect. So it appears
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  • 08
    Text - DirecTV should be working, if I place a new order for Internet, you will need to wait until it is completed. with Century DAVID at 20:48, Jun 28: DirecTV is working, but when I pay CL, CL pays DTV, but according to your system, the account that I made a payment of $164.95 to, yesterday, was closed yesterday. So if my account, that pays DTV is closed, how long until DTV disconnects as a result? equici nvente yourques ere here DAVID at 20:50, Jun 28: Customer And changing my plan options wi
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  • 09
    Text - Masslel at 20:53, Would you like to take this deal? Chat Live Online DAVID at 20:54, Jun 28: with CentuI'm trying to remem ber what the deal was when opened the account... he quickest andn Massiel C at 20:54, Jun 28: twith us I understand DAVID at 20:56, Jun 28: That's the same offer. Massiel C at 20:57, Jun 28: Perfect! the system requires a new modem, since you already have one, you just need to return the one we will be billg My sending you.our ser installation Massiel C at 20:57, Jun
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  • 10
    Text - DAVID at 20:58, Jun 28: And if I recall, the first months bill after activation is higher as it has additional Chat Live Oactivation fees...this account should not have been closed...so know I'm gonna get another activation fee? with Centure he quickest nvenient your quest DAVID at 20:58, Jun 28: Slow down, there Welre her Massiel C at 21:00, Jun 28: The installation fee is $60.00 DAVID at 21:01, Jun 28: Customer If $65 is more than I can afford right now, as after fees it comes out to so
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  • 11
    Text - Massiel C at 21:03, Jun 28: My manager will provide you the same information I'm providing you. DAVID at 21:03, Jun 28: with CenturyLink That's how I got in this mess Massiel C at 21:03, Jun 28: I'm sorry David, there is no way we can remove the Tech installation fee and your account is closed. DAVID at 21:04, Jun 28: I placed an order to get a lower speed, to cided to cancel my Customer pay less, and CL account anegeua DAVID at 21:04, Jun 28: questons CenturyLink I dont need a tech to do
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  • 12
    Text - Massiel C at 21:05, Jun 28: The only way for you to get the service again is with a new account. Massiel C at 21:06, Jun 28: You can call at 866-961-26 50, they are who cancel accounts. Massiel C at 21:06, Jun 28: You can dispute this cancellation order with them. Massiel C at 21:06, Jun 28: Thank you for chatting with us today. Please click the '+' sign and then select 'End Conversation' to initiate a short post-chat survey. Our goal is to achieve a 10 and a Very Satisfied Rating! Top In
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