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Insane Customer Demands Refund for Her Own Vase She Ruined

We're not sure what kind of person tries to spray paint a four hundred dollar vase, but it makes sense that it's the same kind of person who demands that the store she bought it from pay for her mistake. We're kind of hoping this customer is lying about the whole thing in order to defraud the store, but given the stupid-ass customers we've dealt with in our own lives, she's probably telling the idiotic truth. For a triumphant story of an employee who actually gave an awful customer a piece of their mind, check out this cashier who told off a Karen and lived.

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    Text - r/TalesFromRetail Posted by u/Orcellow Corporate Puppet 1 day ago You are legally obligated to pay for the stuff that I damaged using products from your store Long So for some background information, I am a manager at a craft store and this is an interaction I had with a customer 2 days ago that intensely frustrated me. Also sorry for any weird formatting, as I'm on Mobile. C Customer M= Me C: excuse me miss could you show me where the brushes are? M: of course I then guide her to the bru
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  • 2
    Text - M: yeah of course it's just right over there along the wall (gesturing towards wall as it appeared she was still looking at the aforementioned brushes and the spray paint was visible from the aisle we were standing in) C: yeah I know but can you show them to me okay. (Walks the 5 feet over to the wall with her) C: standing there staring at the spray paint, she then sighs very loudly M: quiet for a moment uhm so do you need help finding anything else today? C: you know I bought this spray
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  • 3
    Text - C: I used it to spray paint a 400$ vase of mine and it ruined it I, I'll have you know. M: oh well I'm very sorry that happened. Do you know what went wrong? C: the spray paint fucked it up! The spray paint I bought from your store!!! M: I'm very sorry to hear about your vase. This is why when I do my projects I usually test the product on a replaceable surface first, just to make sure that everything is working correctly and it's the color I want C: 400$ just thrown away. What a waste M:
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  • 4
    Text - M: ahh.. I see... (Beginning to see where this is going to go silence for a few moments C: so are you going to give me a refund or what? M: excuse me? C: my refund? Are you going to give it to me? M: uhm well do you have the spray paint with you or a receipt? C: well can't you just use this one off of the shelf? Like you already know what happened to it. You know it's this one M: I need the physical product in the store in resell-able condition with a receipt to do a return Also from what
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  • 5
    Text - C: UGH fine. Just give me the refund for the then M: did you buy the vase from one of our stores? C: no? M: then I can't return it if it wasn't our item. C: but your product ruined it and I had to throw it away!! You are paying for the damage you caused to my property. M: I'm sorry Ma'am but I am unable to do that. As we... interrupting me mid sentence* C: this is fucking ridiculous. Is this really what you people consider customer service??? M: I'm sorry if you are unsatisfied, if you'd
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    Text - C: you're a bitch do you know that? This is so unreasonable. You and your company are legally obligated to reimburse me my money. M: I'm sorry that you feel that way, however I am just following the rules set in place by our company guidelines. If you have an issue please feel free to call--**** C: you corporate puppet. I'm never shopping here again. I'm taking my business to (competitor store) and telling all my friends to never shop here again. M: I'm sorry that you were unsatisfied wit
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  • 7
    Text - C: No actually. She then proceeds to drop all her items on the floor and swipe a row of spray paint onto the ground. Then she marches to the front and leaves. I then went to the back and screamed internally with my face against a wall. Sometimes I wish I could just respond and tell them they are a bitch and to get out of the store. Literally sometimes the only thing keeping me from exploding is trying to annoy them into leaving by becoming a customer service robot. Kill em with customer s
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    Text - geoliciouswerdsmith 822 points 1 day ago The sad part is if she called customer service about her issue they probably would give her a gift card. Had a lady scream at me for not price matching. She said it was "the law". Only in your head lady
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  • 9
    Text - 1 day ago windows_updates 192 points holds hammer over vase They must pay for the damage to my property" touches vase slowly "They must pay for the damage to my property" eyes grow wide and manic "They must pay for the damage to my property" *swiftly brings hammer down onto vase" "They must pay for the damage to my property" collects car keys "I am going to make the hardware store pay for the damage to my property"
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    Text - 1 day ago Orcellow Corpor... 14 points Wow this brought so much joy to my life. You are an amazing human
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