Man Asks Chewy For A Refund On Dog Food After His Dog Passed Away, Receives An Oil Painting As A Tribute

Chewy is back at it with the most caring and thoughtful customer service. You may recall a story from earlier this year where Chewy sent heartwarming message to a woman who was grieving the loss of her beloved cat, well, this story is just more confirmation as to what we already know -- Chewy has the best customer service. 

Joseph Inabnet, reached out to the food retailer when he no longer needed an unopened bag of dog food. Inabnet had just put down his beloved pug, Bailey, and asked Chewy he could return the unopened food. Not only did Chewy refund him the entire amount (without asking for a return), they asked him to please donate the food to a local shelter instead. 

And just when you think the story has ended, Joseph gets an unexpected message in the mail. 

Author image for AmyBrown
Advertisement
  • 01

    A beautiful oil painting of Bailey, by artist Sharon LaVoie Lamb, and an thoughtful note from Chewy:

    Pug - chewy.com 1-800-672-4399 24/7 tatugm.cor/ctewy pitteteat nehew rwitter com/ehewy onjehewy Sharenen
    via joseph.inabnet
  • Advertisement
  • 02
    Text - It's hard to say goodbye They will always be remembered and cherished. to a loved one. With heartfelt sympathy, ClPets come into our lives, leave Paw Prints on our hearts and we are forever changed." We're sending lots of love and Positive theughts. TF you ever n anything, we're anays Warmly The Chewy family here
    via joseph.inabnet
  • 03

    Joseph was so touched by the gesture and posted about it on Facebook

    Text - Joseph Inabnet si trova qui: Falls Church. 1 maggio If anyone has ever dealt with Chewy.com, they probably know just how wonderful their customer service is. But today, it went to the next level. I had to put my Bailey down in October. She had been on prescription dog food, and I had a brand new unopened bag (about $70). I asked Chewy if I could return it. They told me to donate it instead, and they returned my money.
    via joseph.inabnet
  • 04

    Joseph with Bailey

    Dog
    via joseph.inabnet
  • Advertisement
  • 05

    After posting the message of Facebook, other users shared their experiences with Chewy

    Dog
    via joseph.inabnet

    When the Stack family lost their 6-year-old Great Dane, Jack, they called Chewy in the afternoon to ask if they could return the 60 pounds of dog food that was delivered just the day prior and end automatic deliveries.

  • 06

    And by that every night, they received a refund, asked the Stack to donate the food to a local shelter and sent flowers of condolences.

    Dog
    via joseph.inabnet

    If that isn't the definition of excellent customer service, we don't know what is. 

    Thank you, Chewy. 

For a weekly dose of animal-themed community challenges - Subscribe to our Newsletter!

Can't get enough of ICanHasCheezburger? Find us on Instagram!

Tags

customer service kindness loss grief
Scroll down for the next article

Also From I Can Has Cheezburger?

Trending Now

25 Purrfectly Sleepy Felines Peacefully Snoozing After Long Days of Being Adorable Minions of Chaos

25 Purrfectly Sleepy Felines Peacefully Snoozing After Long Days of Being Adorable Minions of Chaos

01
25 Mood-Lifting Cat Memes to Start the Day with Meowrific Energy

25 Mood-Lifting Cat Memes to Start the Day with Meowrific Energy

02
22 Cute Cat Memes Creating a Comedic Day for Every Humorous Hooman

22 Cute Cat Memes Creating a Comedic Day for Every Humorous Hooman

03
Woman adopts a meowjestic black cat that was being given away for "free" because she didn't like kids, the next day, she gets told the kids miss the cat and want it back, but no one shows up to take her

Woman adopts a meowjestic black cat that was being given away for "free" because she didn't like kids, the next day, she gets told the kids miss the cat and want it back, but no one shows up to take her

04
Your Weekly Caturday Meowgazine: 20 Most Iconic 'I Can Has Meowments' From Silliest to Sincerely Soul-Soothing (April 26, 2025)

Your Weekly Caturday Meowgazine: 20 Most Iconic 'I Can Has Meowments' From Silliest to Sincerely Soul-Soothing (April 26, 2025)

05
'I can't go home': Woman meets guy at a club, sleeps over and wakes up to his cat lovingly cuddling her face, now doesn't know how to leave because the cat has clearly chosen her

'I can't go home': Woman meets guy at a club, sleeps over and wakes up to his cat lovingly cuddling her face, now doesn't know how to leave because the cat has clearly chosen her

06
Advertisement