After trying to buy a PS4 at Walmart for his niece for Christmas, Igor Baksht found himself with a box of rocks. When he tried to return the not-console, he was initially turned away: "'[the employee] said they cannot do anything about it because they don't have proof, how it came in, nothing," but after considerable hassle, he got his money back. Baksht noted that when he purchased the console, the employee assisting him made a comment about how the box was unusually heavy.