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Tumblr Thread: The Art Of BS In The Service Industry

This quick Tumblr thread explores the artificial niceties provided by people working in the service industry. Don't let those smiles fool you for being a reflection of the employees' honest mood. People can really flip a switch when it comes to how they treat customers and what they're like outside the confines of the job's rules of conduct. 

  • 1
    Text - punlich One time I used my retail voice on a coworker and she was like, "Don't use your customer voice on me, I know you're dead inside like the rest of us, it's just frightening and weird"
    Via OddOod
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  • 2
    Text - 1980sbusinesswoman The other dayI asked for a table for two in my customer voice and the waitress squinted at me and I cleared my throat and said “Sorry, still in service mode" and she dropped hers and we swapped stories about our day and my boyfriend was like "You two just became two entirely different people in like .5 seconds..."
    Via OddOod
  • 3
    Text - gritsinmisery I can be bitching up a blue streak about a customer-from-hell while the store is empty, and when the phone rings swap over to my retail voice practically in mid-sentence. I even have managers and salespeople from other stores in the chain fooled into thinking I'm infinitely friendly and helpful, and my manager's husband thinks l'm one of the most professional people in the store. One assistant manager's daughter dubbed me Perky-Pants because she mostly dealt with me over the
    Via OddOod
  • 4
    Text - thesmilingfish The acting required in the service industry is beyond the pale. My cousin freaked out when she came to see me at work because I was all smiling and nice while helping someone who was asking inane questions and who basically forced me to walk them to the product and put it in their fucking hand but I was nice as pie until I turned around to walk away and my demeanor changed back to normal and I muttered "what a fucking moron" under my breath as I got back to my cousin. She j
    Via OddOod
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  • 5
    Text - blasphemous-lies-and-deceit The art of bullshit is strong in the service industry Source: punlich
    Via OddOod

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quit your bullshit customer service tumblr retail shopping waiter restaurant ridiculous funny

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Posted by mattstaff

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