CEO Doesn't Understand What Departments Do, Karen Catastrophe Ensues
Nothing is more infuriating than dealing with someone who is higher up on the chain of command that makes decisions without having the necessary understanding of the company, to execute successfully. By the sound of it, this CEO took an otherwise functional structure and ruined it with a Karen who had no idea what she was doing. The CEO went so far as to put Karen in charge of the people that actually knew what to do. Oh, no.