Incompetent Manager Demands Horrible Customer Service, Receives All Blame

Author image for Eric Lund
Eric Lund
Mar 21, 2021 10:00 PM EDT

Steve didn't realize he was in over his head when he decided to make his own customer service department incomprehensibly worse, but what he also didn't anticipate was that all the blame would fall on him too. For another one about a bad boss, here's a boss who illegally docked wages, so an employee crushed his dreams.

Advertisement
  • 01
    Font - Posted by u/BraveField 21 hours ago A 3 9 10 a15 3 16 E 14 3 Send it EXACTLY like this oc M As part of my job working in complaints I write letters to customers. We don't use templates and each letter is tailored to the individual. Sometimes customers raise multiple complaint points and each point is carefully addressed in the letter we send. We outline everything the customer is unhappy with, our full investigation and what we are doing to put this right. Or alternatively explaining care
    via BraveField
  • 02
    Font - A new manager “Steve" was hired a few months ago and he decided that we were wasting too much time writing letters and he was going to come up with a template for us to use as we were obviously too "simple" to understand how letters are meant to work.
    via BraveField
  • 03
    Font - So he goes off and drafts a template and proudly shares it with us all. It was sł 't, to put it bluntly. It was full of typos and grammatical errors. But it also did not contain details of what the complaint was about or how we had resolved it. Of course this was pointed out to him in full why this was not appropriate and why it would lead to more complaints and it's basically terrible customer service. He lost his temper screamed and yelled until 3 separate people cried and 2 logged out
    via BraveField
  • 04
    Font - Afterwards he sent an email saying he wants his letter used EXACTLY as he has attached it. Who am I to argue? I sent the letters exactly as he had written them. Copied and pasted to ensure nothing was changed EXACTLY as he asked. Right down to his signature and contact details at the bottom of the letter. I told the rest of the team and they all are sending letters with Steve's details too. Within the first week he had 40 customers call him and email complaining about the letter we had se
    via BraveField
  • 05
    Font - Steve hasn't looked into the complaint so he doesn't know how to address any of the customers or understand their issues. So I get phone calls day in and day out "this man is livid what was his complaint about" Each time I reply "oh it should all be explained in the letter I sent. You know the one detailing all complaint points, my investigation and resolution in full. I would just check that. Bye"
    via BraveField
  • 06
    Font - The whole department is now under investigation as customer satisfaction has tanked. Best bit is each and every dissatisfaction is scored against Steve. Every other member of staff has 100% satisfaction as nothing is logged against us- our name isn't on the letter. Steve is on zero%. It's a terrible shame Edit: goodness me this blew up. Thank you. Hopefully Steve will get fired soon. We work in complaints we're pretty thick skinned. To make 3 staff actually cry takes some serious work. He
    via BraveField
  • 07
    Font - I do feel bad for the customers involved though. The customers that are complaining about the letter don't know that their complaint is upheld and that I've sent them compensation or flowers. They would normally get a letter apologizing deeply explaining what went wrong and how we will resolve it going forward. Those customers are normally absolute dreams the only time they come back to us is to thank us. I have never in all my dayS sent someone a cheque and a nice letter and had them pho
    via BraveField

Want More? Follow Us and Add Us as a Preferred Source on Google.

Tags

boss manager work lol incompetence story dumb funny stupid
Scroll Down For The Next Article