Biker Customer Demands Cup Of Cream and Sugar, Ends Up Apologizing

Author image for Eric Lund
Eric Lund
Apr 23, 2021 7:00 PM EDT

Sometimes customers are so high on their own sense of confident entitlement that they forget an employee might actually be trying to help them out. What does it say when a road-weary biker is more willing to admit their ordering mistakes than this Karen who was furious after getting the cake she wanted.

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  • 01
    Font - Posted by u/revilo636 6 days ago 2 10 10 S 9 5 Yes, I want a coffee without any coffee. oC M Been saving this story for a while now, just thought I'd share something light and funny to start the weekend off. The usual warnings; long time reader, first post, mobile etc. Years ago I worked for the big Canadian coffee and donut shop, mostly working the evening shift. If you aren't familair with Canadian brand coffee shop, the cream and sugar are dispensed by a machine that is calibrated to a
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  • 02
    Font - One night, we had these 3 bikers drive in, and you could tell they had been on the road for a while. Their ringleader was your stereotypical biker; tall, wide shoulders, big beard, covered in leather. His friends were were shorter but otherwise still had the whole tough but tired look going on. My coworker was in the back working soup and sandwich, but Its only three people and it's been a slow night. No worries. Just need to get these tired boys some caffiene and wish them a good night.
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  • 03
    Font - Me: Are you sur... Ringleader: Did I stutter? Me: Okay but that's only... Friend 1: Did he stutter!? No. No he did not... So off I went to make him exactly what he asked for. Grabbed a cup and put it under the sugar dispenser while I pressed the times3 button 4 times. 12 XL shots of sugar. Then I went over to the cream dispenser and did the same thing. Now, fun fact. The cream and sugars are measured to dispense 1/12 of the cup size you are selecting. So by the time all 12 shots of creame
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  • 04
    Font - I stirred the creamy sugar mixture around before I poured an itty bitty splash of coffee in his cup, just enough to bring it up to the saftey line on the cup. I tried asking him if he wanted me to heat it up or anything, but I basically got the same exact run around from him and his friend. Obviously the guy knew what he wanted and he didnt need me to tell him what he was ordering. They grabbed the rest of their order and drove out into the night.
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  • 05
    Font - Now, you would think that was the end of the story. The big angry biker man got his nasty sugar cream drink and left me sitting there wondering if the rest of the world had been drinking their coffee wrong this entire time. But no, I was lucky to be working the next afternoon when he came back in! Mr. Ringleader came back in all by himself the next day and shuffled up to the counter. I could tell he must have been embarrassed because his voice was a lot softer this time, he knew he ft-ked
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  • 06
    Font - The glorious aftermath is that he apologized and confirmed that the drink had been utterly disgusting. Turns out he was used to ordering from the fancy green coffee place and they use way smaller measurements for their creame and sugur. Once I knew where he was used to ordering from I made him the approximately same drink using our measurements (roughly a triple triple) and sent him on his way. I only wish I could have seen his face when he took that first sip. TLDR: Mean man offers a cup
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  • 07
    Font - Grab_Stet 6 days ago In Canada, even the BIKERS are too polite to send food back?
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customer service bikers sugar lol coffee cream dumb mistake funny
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