'We won't give you anything more than $5': Delivery service tries to cheat driver out of agreed upon rate, cue malicious compliance

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Ben Weiss • Writer and Editor
Oct 27, 2022 11:00 AM EDT

When will these companies ever learn? This delivery service driver learned that his latest job was sent to an incorrect address. When he contacted corporate to get a rate for returning the goods to the store, they later tried to get away with paying the driver less than half of what they discussed. So what did the driver do? He declined the lower price and re-delivered the goods to the faulty address, leaving them on the block. 

 

This thread was posted to Reddit's r/MaliciousCompliance subreddit by u/Just_Doin_It-, who honestly deserves a medal for sticking it to the so-called man. These companies and their ridiculous policies can make it so hard to stand up for yourself when you have been wronged. It's designed for you to give up and give in. Thankfully, this guy didn't do either of those things, and it's hopefully for the benefit of everyone in the long run. The next step is getting these companies to treat drivers and service workers like true employees.

 

Keep scrolling below for the full post. For more malicious compliance anecdotes, check out this story about a student IT worker and his Karen manager. 

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  • 01
    Font - Don't want to pay me for my work? Alright, I'll undo it! LOC Not EXACTLY sure if this is Malicious Compliance or ProRevenge, buuuuut here we go! I'm naming the company name, because I've had many issues with them and everyone should be warned. So, have to say this first- beware of working for the delivery service Shipt.
    via u/Just_Doin_It-
  • 02
    Font - Today, I picked up an order for delivery. It had gone promo (money added on) on Shipt. It was for delivery in a town that is 15 minutes from the store of purchase. Alright, not too bad for $16, especially since I live within 10 minutes of the town I was delivering to. I take it. I go to the store, received the groceries, and I'm on my merry way!
    via u/Just_Doin_It-
  • 03
    Font - I send a text to the customer that I'm on my way and will reach them before time. No response, so I give a quick call. It does a weird thing and ends. Doesn't even go to voicemail. Huh. Whatev, I sent them a text. Get to the house, knock, no answer, leave the bag outside the door and walk away. Make it to my car. Start said car. Woman pokes her head out the porch door as I'm about to leave (you were very lovely, woman on porch, thank you for your kindness), waves me down, looking HIGHLY c
    via u/Just_Doin_It-
  • 04
    Font - Oh no. "Did anyone else in the hou-" Nope. Oh no no no. So there is a wrong address on the delivery. I've never dealt with this before, and I have to leave to catch a movie with friends in 30 minutes. Cue me going door to door at each house on that small street while reaching out to Shipt support AND while trying to call the customer AGAIN. Does the same weird thing with the phone. Give up on that. Proceed to knock on doors. Nope, nope, nope, nobody's. Alright. Shipt's suggestion? "Just d
    via u/Just_Doin_It-
  • 05
    Font - Um, no, Shipt, I am a delivery contractor. I am not a volunteer nor am I a charity. I am hired by you to fulfill deliveries. As far as I am concerned, I have delivered to the address on file. I am not reaching into MY bank account to correct someone else's mistake. For the total extra 30 minute round trip, I'll need $10 on top of the initial pay (thanks gas for being so expensive). No, they say, we'll give you $8.10.
    via u/Just_Doin_It-
  • 06
    Font - No, I say. I have plans in now 10 (what should have been 30, mind you) minutes that I will now miss. $8.10 will not cover the gas and wear and tear for the extra thirty minutes. I will need no less than $10, or I will leave them on the curb of the noted delivery address, 580 blanking street in Dyckoff. We'll give you $5 and can't do anymore than that, they say. Wait, I say. $5 on top of the ADDITIONAL $8.10, to make $13.10 on top of what I'm being paid, or just $5? (I want everything in w
    via u/Just_Doin_It-
  • 07
    Font - Oh, yes, $13.10, but we can't do anymore! They say. Fine, I'm returning it to the store now, I say. Go to the store, do the whole return process, get in contact with Shipt as they directed me to with the requested information.... GET A MESSAGE ON MY PHONE FROM SHIPT to the effect of, "You order has been canceled and $20.80 issued to your account." ...What?
    via u/Just_Doin_It-
  • 08
    Font - I contact Shipt, say I'm confused, say it looks as though they were only giving me $5 on top of the original order payment when they said I would be compensated $13.10. I was told, OH, we won't give you anymore than $5. But you already said... Is there someone else I can speak to? Nope. $5. Take it or leave it. Alright. Fine. Don't want to pay me the agreed upon wage? That's a breach of contract, meaning you never actually paid me for this return. So, what did I do?
    via u/Just_Doin_It-
  • 09
    Font - I marched right back into the store, asked the worker who had taken the return what she had done with it, snatched the bag up, strode up to a manager, informed them of what happened and told them since I wasn't being paid to return the groceries I would be taking them back to the last place I was contracted and paid to deliver them- 580 blanking street in Dyckoff. Told him if he wanted to be recompensated for the groceries, he could charge Shipt, as they were not willing to pay to have th
    via u/Just_Doin_It-
  • 10
    Font - Messaged Shipt from my car informing them of this and gave them 30 minutes (yep, plans definitely ruined, it's now 2 hours later) to rescind their rescinsion and pay me what they actually agreed to and owed me. Had to reach out two separate times because the first girl (despite me being very polite) would not go to anyone else, such as management, to ask for an exception to this policy considering THEY HAD LITERALLY TOLD ME THEY WOULD PAY ME MORE. Actually had the gall to ask if I had tak
    via u/Just_Doin_It-
  • 11
    Font - Second girl was much more helpful. Reached out to her team to see if anything could be done. Shipt still wouldn't be swayed, but I thanked her profusely for at least trying. So, in the end, they said they wouldn't do any more than $5. I told them, alright, I reject that offer. Just pay me for the original delivery because 580 is where they'll be. You can pay another Shipt shopper $15 to come get them. Drove back (it was on my way home) dropped them off and left.
    via u/Just_Doin_It-
  • 12
    Font - I'm not a charity. I don't work for free, and I certainly don't pay to work. I'm going to be messaging ShopRite corporate directly along with NJ Labor board because this is not the first issue with wages I've had with Shipt, and honestly, ShopRite should seek compensation from them. Have fun paying for the more than $13.10 of groceries that are now rotting on the curb, Shipt!
    via u/Just_Doin_It-
  • 13
    Font - SIDE NOTE: To anyone who may say, "You're being entitled!".... no, I am not. It is not entitled to expect an agreed upon wage. It is extortion to expect me to work for less than agreed. Imagine you accepted an order from a delivery service, fulfilled that obligation, and suddenly they decided to pay you less than half for that completed order. Or you're working at a job and they suddenly cut your pay without any notice or agreement upon your part. As I explained to them, I never would hav
    via u/Just_Doin_It-
  • 14
    Font - TL;DR: Bad-bad company agrees to pay me a certain amount to return goods I couldn't deliver due to an incorrect address, then pays less than half of that upon completion of the return, so I take the items I had returned back and leave them on the curb of the incorrect address I was INITIALLY paid to deliver them to.
    via u/Just_Doin_It-
  • 15
    Font - Fluffy_Dragonfruit_4. 11 hr. ago Thanks for reminding me to cancel my Shipt subscription Vote Reply
    via u/Just_Doin_It-
  • 16
    Font - MixtureFun 11 hr. ago +2. I worked for Shipt for a year. My 4.96 100% on time was not good enough for my oversaturated area to get any orders at all. Now I sub at my kids' school and don't put miles on my car or pay self employment tax.
    via u/Just_Doin_It-
  • 17
    Font - Specific-Gain5710. 2 hr. ago Yeah as soon as the lady came out and said what's this, I would have marked it as wrong address and kept it. I use to do food delivery so you couldn't return it though. Don't know how many free meals i got because someone was traveling and ordered the food in the wrong state.
    via u/Just_Doin_It-
  • 18
    Font - Moonpenny. 6 min. ago I've done that before... "Uh, hey, so turns out I ordered to the wrong address, so enjoy the meal I guess?"
    via u/Just_Doin_It-
  • 19
    Font - user9876543121 - 11 hr. ago These gig companies put the cost of running their business on the backs of their drivers and in return treat them as nothing more than a number. I'm looking forward to the revolution when companies that hire drivers as employees become the norm rather than the exception.
    via u/Just_Doin_It-
  • 20
    Font - Just Doin_It- OP. 11 hr. ago When most of them treat their employee's like this, it will happen very quickly. The only upside to these apps is that you can work whenever wherever, but that dulls quickly when you realize you're not really making anything after wear and tear.
    via u/Just_Doin_It-

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groceries antiwork corporate malicious compliance driver reddit thread Reddit delivery revenge
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