'He smirked [...] we'd have to wait 30 minutes': Smug waiter charges couple for coffee they didn't have and refuses to remove it from their bill, they refuse to leave

Brad Dickson • Managing Editor

Mar 28, 2023 6:00 PM EDT

Often when we see stories online about customer service people, it's regarding the abuse they receive from customers…. but since service industry workers are people too, it should be no surprise there are plenty of examples of the worker themselves being unreasonable or entitled. Since these stories don't fit the popular narrative, they often don't get upvoted as frequently… but they're out there.

We all know that 'upscale' trendy establishments can have a bit of a chip on their shoulder; they don't need your individual patronage when there's already a line out the door, and they'll be more than happy to make you aware of that fact… especially if you're a low ticket table taking up space during a rush.

In this story shared to Reddit's r/MaliciousComplaince subreddit by Redditor u/KittyLilith17, this waiter insisted on charging u/KittyLilith17 and their sister for cups of coffee that they didn't even have. They decided that they might as well have that coffee after all—all while taking up valuable real estate in the waiter's section.

Keep reading for the brilliant tale of malicious compliance. For more from the service industry, check out this Karen, who left a 1-star review after trying to order food after closing.