'I don't have the patience': Entitled Karen customer sends unhinged messages demanding response from retail store during closed hours

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Ben Weiss • Writer and Editor
Mar 31, 2023 2:00 PM EDT

This employee works for a retail store with an online presence on eBay. Their boss's decision to expand into the wild west of eBay was probably the first egregious mistake here. For those that don't know, eBay tends to always side with the customer in sticky situations, no matter what the details of those situations are. 

 

In this instance, u/disappointed_shrew_ shared their story to Reddit's r/EntitledPeople subreddit of a customer who sent a series of ridiculously demanding messages over the weekend when the store was quite clearly closed. Technically, eBay is a 24-hour, 7 days a week service, but it's the retail store employees that actually have to deal with customers such as these and their hours are certainly not 24 hours, 7 days a week. You would think a little bit of research on the customer's part about the store's hours would have been useful before launching into a tirade, but we don't exactly expect due diligence from our Karen customers, do we?

 

For more stories like this, here are the top 5 Karens of the week.

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  • 01
    Computer - Safari ... File Edit View < History Bookmarks Hi! Sign in or register ebay Window Help Daily Deals [D ... Shop by category Brand Outlet Home ♥ Saved Motors Electronics Up to 70% off Apple tech Get an upgrade → Help & Contact All from trusted sellers with a one-or two-year warranty. Search for anything Collectibles & Art Get the July 4th coupon Home & Garden ebay.com Clothing & Accessories eBay Refurbished Toys Sporting Goods
    via veryinformed
  • 02
    Font - Entitled ebay customer needs a reality check S My retail store has a huge online presence, so the business owner expanded into ebay. I never understood that decision, I hate how ebay treats businesses, but it wasn't my call. I get to deal with the fallout though, so lucky me.
    via u/disappointed_shrew_
  • 03
    Font - I've had a lot of bad experiences with ebay. Mostly it comes down to ebay always siding with the customer, even in instances where we have proof that the customer damaged products themselves, or they find a loophole in ebays "money back guarantee" that lets them keep the product and a get a refund.
    via u/disappointed_shrew_
  • 04
    Font - But today I encountered a customer that showed me new levels of entitlement. I saw an ebay message from him this morning, and after looking at the message I saw that it was the third message he had sent. After looking at his order and email history, I wanted to smash my into a concrete wall. Here's a timeline of what happened:
    via u/disappointed_shrew_
  • 05
    Font - Customer purchases item on Friday at 5:04pm, after we already closed for the weekend. Customer messages on Saturday, asking if we sent the parcel. We don't see the message, as we're closed. Customer messages again on Sunday, after not receiving a response. Again, we're closed, so we don't see the message.
    via u/disappointed_shrew_
  • 06
    Font - I don't have the patience for ebay sellers stuffing me around until they feel like getting around to doing their job. If it is not posted today, I'll get a full refund and shop somewhere else. I don't care that it was just the weekend, ebay is opened all hours.
    via u/disappointed_shrew_
  • 07
    Font - I honestly can't articulate the frustration I have with that message. All I know is, according to this guy, if a retail store uses ebay to sell items, they have to have an employee available to answers messages at all times. He doesn't care if it's the weekend, ebay operates 24/7, so we have to as well.
    via u/disappointed_shrew_
  • 08
    Font - DrummingOnAutopilot 10 hr. ago My instant response that came to mind when reading his third message was just "Right, you refund then. Good luck being a miserable piece of: your whole life. you, inept 127 Reply Share
    via u/disappointed_shrew_
  • 09
    Font - disappointed_shrew_ OP - 10 hr. ago The thought did occur to me. My instant reaction was to refund the but the product was sent about an hour before I read the message. I missed my chance...
    via u/disappointed_shrew_
  • 10
    Font - blackav3nger 10 hr. ago If your boss doesn't want to deal with these situations himself, quit. This is a job based in futility!
    via u/disappointed_shrew_
  • 11
    Font - disappointed_shrew_ OP 10 hr. ago I'd say quitting a job because you have to deal with idiots is futile, because I'm struggling to think of a job where you don't have to deal with idiots. Even if I found a job where I only interacted with myself, I'd still be dealing with an idiot. 71 Reply Share
    via u/disappointed_shrew_
  • 12
    Font - Cant BelieveThisIsTru 10 hr. ago . So, did you show your boss this response? Seems like boss should reply to this one. Honestly, if I were selling to this kind of person, I would just refund his money and BLOCK him from the ebay store, if that is possible. Of, put nis user name of a note, stuck to my computer screen, and just ignore him. I think if pkgs are not received in so much time, money can be refunded. It might make him really angry, but I would do anything like that to get rid of
    via u/disappointed_shrew_
  • 13
    Font - Some things I ordered in the last few years could not be shipped immediately due to people being snowed in... and that is perfectly understandable. But then you have nuts and loose screws who don't care if someone dies getting a pkg shipped out. Like this guy,,they think you are glued to the computer screen 24/7/365...and have no time off and no life.
    via u/disappointed_shrew_
  • 14
    Font - And many have heard how ebay seems to ALWAYS take the side of the customer. And there are a few "revenge" stories how sellers got even with thieves. Then there was a guy was "selling computers" In one country, but never sent a pkg out, just "sold and collected he money." He was eventually arrested. So, bad sellers like that make it hard for honest sellers.
    via u/disappointed_shrew_
  • 15
    Font - disappointed_shrew_ OP. 10 hr. ago I think he'd see this as a problem with the customer, not as a problem with ebay. I am tempted to block him, I've done it before and it felt great. During a wave of Covid here, all but two of us working at the store had to stay at home. It was dreadful for the two of us, but most people understood there would be delays. One guy though, he didn't think it was an excuse. He wanted his parcel now, so I blocked him.
    via u/disappointed_shrew_
  • 16
    Font - For this guy, I'm giving him a chance to apologise. I told him I'm not an employee of ebay, and our store closes over the weekend. I also told him that he has no right to offload his frustrations onto me, so depending on his response, I'll decide whether to block him or not.
    via u/disappointed_shrew_
  • 17
    Font - CantBelieveThisIsTru 10 hr. ago Great YOU CAN block the crazies! Please update how this turns out! Thank You! All the best!
    via u/disappointed_shrew_
  • 18
    Mammal - CradleofDisturbed - 2 hr. ago Ah, entitlement and ignorance rolled into one sack of joy sucking flesh.
    via u/disappointed_shrew_
  • 19
    Font - glenmarshall 2 hr. ago That customer is an amateur. Move the store to Amazon so you can get professional-level abuse.
    via u/disappointed_shrew_

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customer service retail customers entitled reddit thread Reddit entitled people ebay
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