Update: 'You should fire us! Ok.': Client suggests ending fifty year relationship with small trucking business, they take their advice and dismantle their client's network

There's a prevalent school of thought that prevails when it comes to client servicing: Do anything (and everything) possible to keep them happy and contracted; having worked in these sectors in the past, upper management never likes seeing a contract cancellation notice pass across their desk, even if that contract was costing the business money.

I've seen sales departments signing clients at unserviceable rates—with wildly unfulfillable resource estimates. Why? Because the sales team got a commission for each client they signed, and everyone up the chain from them received bonuses for "expanding" the business. It wasn't until the contracts needed to be actually serviced that red flags started being raised—by then, the company was well on its way toward receivership.

So, when this trucking company had it suggested by their client that they should cancel their existing contract, it triggered a reflection that caused the trucking company to realize that they'd actually rather not service this client any longer.

A glorious example of an empty threat—and attempted power play—backfiring spectacularly.

Keep reading to see screenshots of this story, as posted to Reddit's r/MaliciousCompliance subreddit this week by Reddit user u/Wildcatb.

For more malicious compliance, check out this CEO who laughed off a worker's request for a raise and challenged them to find a new job.

Like what you see? Follow our WhatsApp channel for more.

Advertisement

Stay up to date by following us on Facebook!

Tags

workplace-stories malicious compliance revenge karen-customer work customers client workplace story

Scroll Down For The Next Article

Also From FAIL Blog

'He tried to ruin my chances': Employee poached by new company with double the salary, old boss calls company and tries to sabotage employee

'He tried to ruin my chances': Employee poached by new company with double the salary, old boss calls company and tries to sabotage employee

Trending Now

New stepmother demands 17-year-old babysit her children because his father said he would if they married: 'My relationship with his wife and her kids doesn't exist really, and I know that [makes her mad] but she was his choice, not mine'

New stepmother demands 17-year-old babysit her children because his father said he would if they married: 'My relationship with his wife and her kids doesn't exist really, and I know that [makes her mad] but she was his choice, not mine'

17-year-old tells mother that he doesn't like his 17-year-old stepsister or consider her to be family, parents retaliate: 'I accept her presence, but never felt close to her and never bonded with her'

17-year-old tells mother that he doesn't like his 17-year-old stepsister or consider her to be family, parents retaliate: 'I accept her presence, but never felt close to her and never bonded with her'

18-year-old café employee told by her new shift lead to stop talking, stops talking entirely, forcing the lead to backtrack: 'You’re not paid to talk, you’re paid to work'

18-year-old café employee told by her new shift lead to stop talking, stops talking entirely, forcing the lead to backtrack: 'You’re not paid to talk, you’re paid to work'

25-year-old brother's girlfriend tries to kick 15-year-old out of her own house that the siblings together, saying they want their own "space": 'I reminded her that I own half of this “space” so she’s delusional if she thinks she can just get rid of me'

25-year-old brother's girlfriend tries to kick 15-year-old out of her own house that the siblings together, saying they want their own "space": 'I reminded her that I own half of this “space” so she’s delusional if she thinks she can just get rid of me'

Employee gets fired for standing around for 5 minutes after showing up to work 2 minutes late: ‘This isn’t working out’

Employee gets fired for standing around for 5 minutes after showing up to work 2 minutes late: ‘This isn’t working out’

Entitled landlady treats her 6 tenants as if they’re living in her private daycare, invading privacy, eating their groceries, and prioritizing Airbnb guests, pushing everyone to escape together: ‘we deserve a standing ovation for lasting this long’

Entitled landlady treats her 6 tenants as if they’re living in her private daycare, invading privacy, eating their groceries, and prioritizing Airbnb guests, pushing everyone to escape together: ‘we deserve a standing ovation for lasting this long’

Advertisement