Greedy Baker Tries To Force Customer To Pay For Cupcakes Her Own Dog Ruined

Author image for Emmy Pratt
Emmy Pratt • Writer and Editor
Apr 12, 2023 11:30 AM EDT

Small businesses are not an unequivocal good in society. Many small business owners underpay their employees, nickel and dime their customers, and, worst of all, provide a subpar product. We tend to look at small businesses as virtuous fighters in a world where every industry is getting more and more monopolized by the second. While I think that it's good that there are silly little stores that only sell sauces or socks, their niche uniqueness does not make them inherently good for a community 

One small business owner thought she could ask her customer to pay for her mistakes. A 22-year-old expecting mother ordered cupcakes from Claire, a woman who runs a part-time cupcake business out of her house. The mom-to-be wanted cupcakes for her daughter's gender reveal party. When she came to pick up said cupcakes, an incident occurred that should never happen between a customer and a business owner. 

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  • 01
    Hair - r/AmltheAsshole u/AITACupcakesRuined. 5h AITA for refusing to pay for my gender reveal cupcakes?
    via u/AITACupcakesRuined
  • 02
    Font - I(F22) found out last week my first baby's gender, and it's a little girl. My family are excited about I decided to do a small gender reveal over the Easter weekend. I had this planned for Saturday, so a few days before, I asked a small local business if she could please make 12 cupcakes with pink and blue icing on top, and pink icing in the middle. She agreed and said they would be ready to collect Friday evening
    via u/AITACupcakesRuined
  • 03
    Font - the plan was to pick the cakes up friday, invite friends and family over saturday and give some guests a cupcake which would reveal the gender. i only invited a few guests as my apartment is fairly small, and i didnt want to do a large gender reveal anyway, just something cute and fun, plus, everyone loves cupcakes
    via u/AITACupcakesRuined
  • 04
    Font - So friday evening came, the small business owner (Claire) gave me her address to collect the cakes from, said they would cost £25 and they are ready to collect whenever. i drove to her apartment and knocked on the door. she greeted me there with the box of cupcakes and they looked amazing. they were exactly how i imagined them and thanked her for them. she gave me the box, but just as she did, her large pet dog came running up to me, barking, and jumped at me, knocking the box of cupcakes
    via u/AITACupcakesRuined
  • 05
    Font - Claire apologised and shut the dog inside he was still barking and jumping at the door. She said it's because he gets excited when people come and visit, but he wouldn't have hurt me as he's friendly. At this point i didn't know the damage to the cupcakes as the box landed upside down, i picked it up and the cakes were ruined. the icing had smashed all over the box and some cakes had spilled out onto the ground
    via u/AITACupcakesRuined
  • 06
    Font - Claire looked horrified as i understand she spent a few hours making them for me, she apologised and said she could remake them for free, but they wouldn't be ready until Sunday. I said unfortunately im expecting my guests tomorrow and sunday is no good, as i already had other plans. i explained i wouldn't be paying for these cupcakes as they were inedible and ruined by her dog. We agreed payment upon receiving the goods, and since i never received them, i wouldn't be paying
    via u/AITACupcakesRuined
  • 07
    Font - She said that I should still pay as she had to buy ingredients for the cakes and the costs of eggs has gone up meaning she would be out of pocket. i said if she had control of her dog, then they wouldn't of been dropped and im sorry but again, i wouldnt be paying
    via u/AITACupcakesRuined
  • 08
    Font - i got in my car and left without the cupcakes. i still had guests attend on saturday, i announced the gender in person, rather than with some cupcakes but it was still nice spending time with my friends and family. my family were all happy, but my sister in law said i should of still paid for the cupcakes as she accepted it was her fault, and offered to remake them for me
    via u/AITACupcakesRuined
  • 09
    Font - i personally don't think i should of had to pay for them, but now im feeling slightly guilty as i understand it's a small business and a loss of profit would affect her a lot harder than a larger business AITA?
    via u/AITACupcakesRuined
  • 10
    Font - workphoneguy. 5h Partassipant [1] NTA why on earth would you need to pay for something you didn't receive? I know it would be nice to help out Claire a little bit if you guys were friends but if this is just some lady then no Reply 18.2k
    via u/workphoneguy
  • 11
    Font - AITACupcakes Ruined OP. 5h she's not a friend, just a recommendation of a small business who sells cupcakes. i don't even think it's her main job, im pretty sure she does it in her spare time for a little bit of extra cash 5.8k
    via u/AITACupcakesRuined
  • 12
    Font - workphoneguy. 5h Partassipant [1] Yeah so NTA you shouldn't have to pay anything. Her dog jumped on you end of story. She should have had the dog under control. 4.6k
    via u/workphoneguy
  • 13
    Font - Oatboat38 4h ● What ^ said. She knew how her dog would react when you knocked on her door. Still, she asked you to pick them up at her place and did not secure the dog before opening her door. Those were all her choices, not yours. ΝΤΑ ... 43.1k ↓
    via u/Oatboat38
  • 14
    Font - error785 4h ● Yeah, if you know your dog behaves a certain way then she should have waited on the porch or put the dog momentarily in a secure area until your business is concluded. Claire's dog owes her for the cupcakes, not OP. ... 41.2k ↓
    via u/error785
  • 15
    Font - TopRamen713 4h Yep, my dogs are friendly, but overly so. They'll mob anyone that comes through the door. I crate them until they calm down, then let them out one at a time. Claire should do the same thing. 419
    via u/TopRamen713
  • 16
    Font - MichaSound. 4h I absolutely effing hate it when I go to someone's door and they let their massive dog jump up all over me - even if I'm not holding cupcakes - it's so rude! I like dogs, not allergic or phobic or anything, but I'm getting pretty sick of the entitled type of dog owner who lets their dog jump all over everyone and doesn't pick up their poop. Dogs are a responsibility, just like children, and not everyone is a good dog parent 182
    via u/MichaSound
  • 17
    Font - workphoneguy. 3h Partassipant [1] "Oh he's just playing! He's just saying hi!" ... 68
    via u/workphoneguy
  • 18
    Font - Gloomy_Bad_9606 4h Partassipant [1] Not to mention it's Claire's fault they got ruined in the first place. It was her dog that's not trained or put up while she's handing over the cupcakes when she knows he jumps on people. As a fellow small business owner, when something is your fault, and sometimes even when it's not, you have to swallow the costs. I refunded someone for a painting recently that just seemed to vanish at the post office. Never showed up, never even said it got shipped. I
    via u/Gloomy_Bad_9606
  • 19
    Font - Loveis_loveislove 4h ● This exactly...l bake as a side hustle and I would NEVER expect someone to pay me for a cake that was dropped because MY dog jumped on a client and knocked it to the ground. I would be so mortified if that happened I think I would immediately get back in my kitchen and reproduce them! Don't feel guilty OP...you are NTA! 486
    via u/Loveis_loveislove
  • 20
    Font - • 5h avocadosdontbite Asshole Aficionado [13] 1 Award ΝΤΑ She is a business owner. She needs to act like a professional. Having a wild, uncontrollable dog jumping all over your customers and knocking your product out of their hands as they're trying to pick it up is not acting like a professional. This has nothing to do with the cost of eggs. She knows her dog doesn't behave and therefore should crate it or lock it in another room when she is meeting customers.
    via u/avocadosdontbite
  • 21
    Font - No way should you pay a dime for those cupcakes you couldn't use. If she could have remade them for you that day and delivered them to your house, sure. But you had no use for them a week later. Her fault so she eats the cost. Reply 7.9k
    via u/avocadosdontbite
  • 22
    Ball - Ok-Interview8476.5h If the dog's that wild, i wonder how much of him got into those cupcakes 42.5K
    via u/Ok-Interview8476
  • 23
    Font - bigmt99. 4h I always find these people who run "small businesses" out of their homes have absolutely O sense of professionalism and are always way more hassle than it could ever be worth. I'm sure this lady will shame people on social media for not support local businesses now 4332
    via u/bigmt99
  • 24
    Font - KC_Ryker • 4h I used to run a small business out of my home and was very professional but there are a lot who aren't. I used to be part of a Facebook group where we could get business advice from other entrepreneurs. So many of these people felt that because they were struggling that the customer should still pay for the business owner's mistakes because they couldn't afford to lose the money. They also expected that every customer would leave a 5-star review even if the service wasn't 5-
    via u/KC_Ryker
  • 25
    Font - rrriot-kitty. 5h Partassipant [3] NTA Next time, she'll learn to lock him in a back room when she's making a sale. "Don't worry, he's friendly" needs to stop being an excuse. There's absolutely no reason for you to have paid for cupcakes you didn't receive, and which were ruined by her dog. Reply 916
    via u/rrriot-kitty
  • 26
    Font - Illustrious_Leg_2537.5h She's out of pocket and lost the cost of ingredients BECAUSE HER DOG RUINED THEM. Her offer to remake them for the day after your event is not a solution that works for you and was not what you agreed to. NTA. Reply 573
    via u/Illustrious_Leg_2537
  • 27
    Font - janiestiredshoes. 4h Plus, if she was happy to make a second batch for free, I don't understand why she couldn't just take the loss of not getting paid for the first batch. 4217 ...
    via u/janiestiredshoes

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