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'We've decided we can't meet your expectations': Dealership deals with an entitled customer

Dealing with a demanding customer can be a nightmare—ask anyone in customer service. It's not as straightforward as you might think either—the more you bend and break for them, giving in to their demands, the more they will ask for in return. It's like a lion attacking a herd of wildebeest; the hunter can sense the weakness, and showing any will make you a greater target. 

Plus, if you actually manage to close a sale with these people, there is an infinitely greater chance that they will become a permanent problem becoming a permanent fixture of your service and warranty departments with frequent visits and delusional complaints.

This dealership had a better solution for dealing with an entitled, demanding customer. Instead of giving in to their demands, they decided they'd rather not do business with them.

Keep reading for this brilliant tale of petty revenge. Next, check out this Karen, who thought a computer guy was trying to hack her and her child. 

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Posted by Brad Dickson
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customer support customer service workplace-stories talesfromretail retail karen-customer work customers customer workplace entitled retail-stories entitled people

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