‘I will get you fired’: Karen customer attempts to get front desk clerk fired after being denied service, front desk clerk refuses to call manager

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  • 01
    Mammal - Posted by u/mstarrbrannigan 9 hours ago S Just dodged the biggest Karen of my 8 year career ņ
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    Font - I'm at the desk having a nice evening. Guests have been great, had some pizza, things are going well. Then everything had to go and change and now I'm in a bad mood.
  • 03
    Font - A man comes in to the lobby: Man- You got rooms? Bran-Yeah, our rooms are $XX after tax and we put a refundable $100 deposit on your card for incidentals.
  • 04
    Font - He looks like I've just slapped him. Man- You have to do the deposit? Kind of a stupid question but not the dumbest I've heard. So I give a friendly laugh and say:
  • 05
    Font - Bran- Well sir if it was optional I'm not sure anyone would pay it. He looks at me like I've just called his mother a så t eating whore.
  • 06
    Font - Man- Really? I ask you a 'yes' or 'no' question and that's how you respond to me? Bran- I was making a joke, I can see it hasn't landed. But yes you do have to pay the deposit.
  • 07
    Font - Man, in the most condescending way possible- Next time someone comes to check in, you just be a professional, okay?
  • 08
    Font - He offered out his card and I stared at it for a moment trying to decide if I wanted to be in the same general space as such a humorless a: 5 for a whole evening. Ultimately I decided, no I did not.
  • 09
    Font - Bran- I'm not going to check you in, sir, have a good night. Man- What?! Bran- I'm refusing you service. You're not going to speak to me like that and get a room here.
  • 10
    Font - He got BIG mad. Started demanding the manager. I pointed to the business cards and told him the manager would be back in tomorrow. He tried to get me to call her, and I declined and told him again she'd be back in tomorrow. We went back and forth for a few times before he left.
  • 11
    Font - I started to text my GM to warn her to expect his call when he came back in and demanded my name. I told him I wasn't comfortable giving him my name (I don't wear a name tag) but the manager would know who was working tonight. He got worked up over this as well, and we went back and forth a few times
  • 12
    Font - before he decided he was going to take my picture since I wouldn't give my name. I stepped into the back office before he could, and waited there until he left. He left calling over his shoulder that I'm a fat stupid bi h and he's going to get me fired.
  • 13
    Font - Tango_Mike_Foxtrot 9 hr. ago I loved when we would hand an irate guest a manager's business card and they would immediately dial the number on it. "Mam it's 1am on a Sunday, they are not here and that's just going to an empty desk".
  • 14
    Font - nhluhr 9 hr. ago Gotta love the "no, you can't talk to the fi ng manager" power play Vote Reply Share
  • 15
    Font - mstarrbrannigan OP 9 hr. ago +4. I think that's part of what pi: ed him off so much. I think I made him realize what a dumb question it was, he got self-conscious and tried to establish control of the
  • 16
    Font - situation and got bent out of shape when he couldn't and it kept escalating every time he tried something new. I hope he ended up down the road at the dump that lost their Motel 8 flag. Vote Reply Share
  • 17
    Font - AHOY Chaotic-Stardiver +1.9 hr. ago Da in, you sure did dodge a bul'et. I hate it when people walk in and act like they can critique you on your job, and then act like business can continue.
  • 18
    Font - Like no, you've made your position clear, if I check you in then it's a complaint to corporate a free x amount of nights for your lack of humor. Go stuff it and find a place that'll put up with your sh y attitude upon check-in ↑ Vote Reply Share
  • 19
    Font - clockwerked1.5 hr. ago If only we can do this in every industry without repercussions. It would lower the population of karens. ✩ Vote Reply Share
  • 20
    Font - wasporchidlouixse +1.7 hr. ago Why is it always the people who can't take a joke who turn out to be the biggest joke of them all? Reply Share Vote
  • 21
    Font - Plastic_Jaguar_7368 · 7 hr. ago · edited 7 hr. ago You don't actually "put a refundable $100 deposit" on customers' cards. Maybe you put a hold on their card though, and the final amount is probably just the price of the room as long as they didn't charge anything else to the room.
  • 22
    Font - But yeah what a weirdo. Not sure if I would have refused him service but definitely a weirdo Vote Reply Share ↓
  • 23
    Font - mstarrbrannigan OP . 7 hr. ago Calling it a refundable deposit seems to be a lot easier for people to understand than holds. ✩ +4 Vote Reply Share

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