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‘You’re not getting a refund': Hotel clerk refuses to engage with Karen guest's requests during checkout

When working at a hotel, you get to meet a variety of different people, and some of them are the type to attempt getting a discount or even an entire refund for the smallest of things that could easily be fixed if only they would use their mouth to communicate effectively instead of to argue. In this case, Karen thought she was going to win gold by conveniently complaining about her bathroom fan not working after she'd already checked out of the hotel. She approached the front desk clerk, OP, and began her short, albeit to the point, rant.

First, OP feigned sympathy and apologized for the inconvenience, then reached for the maintenance log to jot it down. OP also told Karen that it was a pity she hadn't said something earlier, as they would have been able to give her a room transfer. Karen waved it off, and OP thought that was that, but of course, we're talking about a Karen here, so don't imagine for one moment that it was.

I remember my own few instances with Karens… and have learned to spot them from a mile away. Even in when reading OP's post, I knew that OP had not heard the end of it… and as it turns out, OP hadn't. Karen demanded a discount, or a refund, which OP was unwilling to give. Scroll down to read how it all played out. Then, for more, here is a Karen who simply refused to pay a hotel after checking out and stormed out, leaving the front desk and rolling her eyes as she had her credit card details.

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Posted by Eleonora Bader
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customer service tales-from-the-front-desk discount front-desk-clerk checkout customer-service-reddit refund karen-guest hotel-clerk annoying-guests karen holidays hotel-guest vacation

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