‘This [customer] is just, WOW': Toy store employees stay open 20 minutes extra for kids to play for free, Karen mom still writes poor review

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    Font - Customer Writes Bad Review After Keeping Store Open 20 Minutes After Close. M I've written on here before, but this one is just. Wow.
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    Font - Background: I work at a Buy-Sell-Trade toy store that has both new and used toys. We also have a build station where kids can build minifigures. The store is located in a mall.
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    Font - So a woman and her 5 or so kids (didn't count) came in on a Sunday, and were wanting to make their own mini figures and look around the store. My coworker and I were more than happy to help them, and they all went to build their figs. We waited patiently, then about 10
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    Font - minutes before close time, we let them know that they had 10 minutes before we had to start closing procedures. Side note: There is one day a week where this mall closes early, which means the store closes early as well.
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    Font - They all said that was great, and my coworker and I went ahead and started cleaning up other areas of the store. After ten minutes, we let them know that we would have to start closing down the store, and we could start ringing them up if they
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    Font - wanted. The woman started to get extremely huffy, and asked us why we were rushing them. I explained that our store wasn't allowed to be open longer than the mall was, and that all store
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    Font - employees were supposed to be out at most an hour after close. We told her she could let her kids. finish their figures, and that we would give her 10 minutes to do so.
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    Font - When the ten minutes were up, I went over to let her know. We had another conversation about why she couldn't stay longer, which turned into a 5- minute argument where I
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    Font - was trying to stay calm and she was getting more and more aggressive. I told her she could either check out now, or we would have to close. She got extremely angry, and had all of her children put all their items into the minifigure making area,
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    Font - and they stormed out. We ended up staying another 20 minutes to clean up after them and finishing procedures.
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    Font - The next day, my manager showed me the review she made. Here's what it said "Went in paraphrased: with my kids, unaware they closed early. They had a minifigure table, so I let my kids build some.
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    Font - They didn't let us finish or pay. Instead, they kicked us out and made us take apart our figures. The kids were super sad, because we drove out of town to make them. I am EXTREMELY unhappy with the rude employees."
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    Font - My coworker and I explained what happened, my manager watched the footage, and we did not get in trouble.
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    Font - Stonned Maker. 2 days ago They might she just wants free entertainment for her kids. Karen never had any intention of paying she just didn't want to entertain her own children
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    Font - Anisalive 2 days ago · Poor kids, growing up with mother likely making promises and repeatedly breaking them and then screaming fault at others. Kids know the truth
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    Font - CoCo_loamb 2 days ago She also probably used the employees as a scapegoat. "Well kids these employees kicked us out and won't let us buy anything. I was going to buy one for each of you but they wouldn't let me."
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    Font - silverbrumbyfan. 2 days ago Imagine the review if she got locked inside the mall, if someone told me the reason for closing is the whole d n building closed not just the store I'd be out of there so fast
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    Photograph - D TIS

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