'You don't get to just waltz in here and take that. I don't care if it is your drink': Entitled Karen throws a tantrum over a mobile coffee order, tries to make customer wait in line

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  • 01
    Font - Posted by u/luce_does_stuff 8 hours ago Entitled woman thinks mobile orders are unfair, wants me to go wait in line even though my drink is already ready and paid for
  • 02
    Font - TL;DR: I mobile order ahead of time from Starbucks. Entitled woman tries to stop me from collecting my order because, according to her, it's not fair and I should have to wait in line. Slaps my hand when I don't listen to her, eventually throws an entitled tantrum when she doesn't get her way, gets thrown out by security, and never gets her drink.
  • 03
    Font - There's a Starbucks conveniently located next to my (28F) psychologist's office, and over the past few months I've gotten into the habit of grabbing some sugar-laden concoction before my appointments. Fellow Aussies, please don't come for me; I'm perfectly aware that 400 calories worth of flavoured syrups and whipped cream does not good coffee make, but my $9 caffeinated milkshakes are a rare treat that gives me a little boost, and help get me through a rough session of self-improvement.
  • 04
    Font - Yesterday morning as I travelled towards my regularly scheduled reality check, I had a rare moment of forethought and decided to save myself from the looming lunch rush and order online. I'm in luck with the timing, and 10 minutes later I step through the door just as the barista is putting the finishing touches on my pumpkin spice cold brew. She calls my name and I happily bounce straight over, but as I reach for my precious bean juice I find an immaculately manicured hand resting gently
  • 05
    Font - The woman it belongs to is probably in her mid 30's, and oozes polished professionalism in her neatly pressed linen pantsuit, flawless makeup and slicked-back high pony. Th elegant gold jewellery that drips from her wrists and neck, and the designer logo that gleams from her calfskin purse hint at wealth and power. The only resemblances she holds to a typical Karen are her nose, which remains pointed directly in the air, and the air of confident superiority that makes her seem to tower ov
  • 06
    Font - B: "That doesn't belong to you." I frown in confusion, not understanding the problem. At first I think perhaps it's a case of mistaken identity, I glance at the cup that clearly has my name printed neatly across the top. OP: "Oh, I'm sorry, is your name also (my name)? I'm pretty sure this is my drink though, what did you order?" B: "No, it's not, it's (much longer name that does not sound remotely similar to mine), and I ordered a venti soy matcha latte, extra hot, with two pumps of vani
  • 07
    Font - OP (now very confused): "Oh, well I'm sorry but this is definitely not your drink then. Maybe ask the barista if it's taking a while, or just keep an eye out for something green?" I again go to grab my drink and leave, but she tightens her claws around me, and her smile starts to strain. B: "I didn't say it was mine, I said it's NOT yours. I saw you, you just walked in and grabbed the first drink you saw. You can't just take it, you need to go stand in line and order and wait, like everyo
  • 08
    Font - OP: "Oh, I see the confusion. I ordered my drink through the app earlier so it was ready when I got here. It is mine, see, I have the email right here." I wriggle out of her grasp and pull up the confirmation email to show her, which clearly states my order, that it has been paid for, and and the time it was placed (now around 12 minutes prior), and give an apologetic smile for the mix-up as I reach for my coffee. Her lip curls into a sneer as *SMACK*, she forcefully slaps my hand away.
  • 09
    Font - B: "No. You do not get to just waltz in here and take that. I don't care if it is your drink! That is not fair, you just got here, you can wait until the rest of us have been served!" The back of my hand burns a searing red and I gape at her in pure shock, disbelieving that this complete stranger has just smacked me over this nonsense. There are at least eight other people already standing around waiting for their drinks, and another dozen lined up ready to order. Does she really expect m
  • 10
    Font - I make eye contact with a weary barista (SE for Starbucks Employee) whose stiff customer service smile belies the ghosts of a thousand such battles that line her face and haunt her dead eyes. With a sigh of irritation, she makes her way over to see what commotion the two of us dare cause her in the midst of the noon rush. OP (to B): "Oww, what the fl ? Don't touch me!? Are you crazy!?" SE: "Is there a problem here ladies?"
  • 11
    Font - OP: "Yes! I was just trying to collect my drink, and this crazy b*tch stopped me, and slapped my hand!" B: "She just got here, she needs to wait. It's not fair on those of us who have actually been waiting here. She can't just walk in and grab the first drink, tell her she needs to wait!" SE (turning cold eyes on me): "Miss, you need to wait in line and order your drink, you can't just grab someone else's."
  • 12
    Font - OP: "This is my drink! As I already told this woman, I made a mobile order, it was ready around when I got here. I have the confirmation email right here, and my name's on the cup, see? Grande pumpkin spice cold brew, add one pump of vanilla, for (my name)." With a quick glance at my phone and the cup, the barista confirms my story, and now turns to Beelzebub looking just as baffled as I am. SE: "Miss, this *is* her drink, she paid for it."
  • 13
    Font - B: "I don't care if she paid for it! I've been standing here waiting for my drink with everyone else, she needs to wait for it too. She doesn't get special treatment!" SE:"...Miss, this woman ordered her drink some time ago, and it was made according to the sequence in which our system received the order. She has not received special treatment. Some orders may take more or less time, as certain things take longer to make, but we do not prioritize anyone's order over another. You are also
  • 14
    Font - apologise for the wait, as you can see we're quite busy, but you can *not* be stopping other customers from collecting their own items, or using physical violence in our store under any circumstance. Please step aside and let the other customers collect their drinks, yours should be out shortly. Otherwise I will have to ask you to leave the store." B: "No! I want my drink, and I want her to wait until everyone else has their drink. Go do your job and make my matcha. She will wait, I don't
  • 15
    Font - OP (to SE):"...I'm gonna be late to my appointment if this c continues, can I just have my drink please? And like, she slapped me hard enough to leave a mark on my hand, can you call security on her or something? She's clearly mental." SE: "Yeah I think that's probably best." The eerie thing is that up until this point, Beelzebub had barely raised her voice. She wasn't screaming, just sneering down at us both from her imaginary podium, and speaking with the same calmly irritated air of sc
  • 16
    Font - misbehaving student. Obviously she was in the right, and the rest of us just had to learn. But as the barista placed the cup firmly into my outstretched hand, Beelzebub's once-flawless face crumpled into a hideous mask of pure, unadulterated rage. Her voice still stayed below a yell, but filled with a cold, unspeakable fury as she turned, snarling towards the poor, minimum-wage employee and began to unleash the icy wrath of h
  • 17
    Font - B: "This is ridiculous, whole system is F you're being ridiculous, this !? Clearly the corruption runs deep!? Do you know who I am, I'm not someone you want to cross, LITTLE GIRL!? Get me your manager, NOW!! I did nothing wrong, I paid for my drink and I am NOT leaving, I'm going to sit right here and drink it as I have every legal right to do, and YOU'RE NOT GOING TO DO A THING TO STOP ME!?" As the demon rages on, I glance towards the stoic barista; she blinks heavily and for a moment I
  • 18
    Font - trying to refrain from rolling her eyes. She meets my eyes and subtly gestures me towards the exit; after years on the battlefront of customer service, she can handle this alone. The watching crowd parts like the red sea to allow me to sneak past. As I'm nearly at the door, Beelzebub realises that her quarry has gone astray, and begins to shout after me. B: "Hey, WHERE is she going!? She can't just leave, someone stop her, I TOLD you she has to WAIT!? I don't know why this is so f hard fo
  • 19
    Font - With a one-fingered wave, I push my way through the last few metres to the back door, just as I hear the sweet tinkle of the bell as a security guard arrives at the front door. Beelzebub's righteous tirade turns again to how she has a right to be there, she did nothing wrong, she refuses to be removed, how dare they call security, she demands they refund her and give her her matcha free, and apologise to her RIGHT THIS INSTANT! She punctuates her rant by slamming her hands against the cou
  • 20
    Font - I like to think that security guard dragged Beelzebub out of the shop kicking and screaming, although my instincts say someone so poised eventually regained her dignity and was walked out in a superior huff, probably making some comment about contacting her lawyer as she went. But as I gleefully guzzled my way through that delicious, pumpkin-scented atrocity, I pictured a venti soy matcha latte, extra hot with two pumps of vanilla, slowly going cold on a counter several floors below, whil

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