'I just want what I was promised': Airline offers a passenger $700 to give up his seat then tries to dupe him into accepting 20,000 sky miles instead

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  • 01
    Font - r/delta Posted by u/SavageMeatball 21 hours ago Offered 700 to give up seat then revoked when I got off the plane. Discussion So I'm pretty annoyed today. I recently had a flight where I was offered 700 to give up my seat.
  • 02
    Font - I was already aboard the plane and a gate agent came on and offered me a gift card to catch the next plane out of ATL to my destination. I figured sure why not I could use the money Christmas is coming up.
  • 03
    Font - So when I got off the plane and went to get my card I was then told I was not eligible for the gift card. Me being absolutely confused and asked them why and they told me it was due to my standby status. Should that even matter?
  • 04
    Font - I did everything I was supposed to and got my seat assignment and was on the plane. The agent said they would refer to their manager whom also said no I am not getting a gift card but maybe they could give me a meal voucher I have sky club why would I even want that.
  • 05
    Font - Fast forward to the customer care team messaging app and they offer me 5000 sky pesos and asked if that was cool. I said no I just want what I was promised they then said we will call you.
  • 06
    Font - So Im on the phone with a support member who tells me that they can offer me 200 dollars in credit or 20000 sky miles for the miscommunication.
  • 07
    Font - There was no miscommunication but that's what the gate agent wrote in my file saying that they misspoke when they offered me the 700. So not only was I lied to and cheated out of my seat the agents also lied about what transpired.
  • 08
    Font - The cherry on top though was when I finally did get on a plane to head to my destination the plane had a maintenance issue that kept us on the tarmac for another hour in the luxurious crj 900.
  • 09
    Font - Anyone else had something similar happen or know how to escalate this issue to someone who can actually get what was promised?
  • 10
    Rectangle - PinotGreasy 21 hr. ago That's so unfair, they should have asked you if you were on standby before deplaning.
  • 11
    Font - alpacasarebadsingers 19 hr. ago Yeah. Having flown standby a lot before, if the flight is oversold you should not be let on board. If it makes you feel better, they were within their rights to just walk up to you and say get off the plane and you get no compensation.
  • 12
    Font - NYIllini311 19 hr. ago Platinum Yup. I've done the standby thing a lot, so that's why I said what they said. Standby clear should be last, now did they not expect someone to make a connection and they did? Something else had to be at play here to cause them to clear as standby.
  • 13
    Font - jhfbe85 17 hr. ago. edited 15 hr. ago Yikes, for real? I thought once you clear standby you go into confirmed and once you board they have to drag you off as an involuntary bump.
  • 14
    Font - JellyBand 20 hr. ago How long did it take to be told you were ineligible after deplaning? I wonder if the gate agent knew and did this on purpose? 157 Reply Share SavageMeatball OP 20 hr. ago Within minutes.
  • 15
    Font - domthemom_2 18 hr. ago I'm guessing they volunteered and they didn't realize they were standby until they got to the computer.
  • 16
    Human body - stinstin555 21 hr. ago There was an offer and an acceptance. They failed to honor their offer.
  • 17
    Font - HellsTubularBells 20 hr. ago The first part (offer and acceptance) is correct. The second part about involuntarily denied boarding is not relevant here. OP wasn't involuntarily denied, he accepted a voluntary bump and Delta failed to uphold their end of the agreement.
  • 18
    Font - stinstin555 edited 20 hr. ago 20 hr. ago. Correct. OP accepted the voluntary bump in exchange for compensation. OP said that he was denied compensation because he was on standby.
  • 19
    Font - etzel1200 19 hr. ago That seems like more of a contract they failed to uphold. You can't just name specific terms and claim you misspoke when the other side honors them. I feel like you'd win binding arbitration. IANAL.
  • 20
    Font - techmaster101 19 hr. ago DOT complaint. Do not pass to do not collect 5000 skypesos Reply Share 39 SavageMeatball OP 18 hr. ago I have accepted no form of compensation that they have offered thus far and will be taking it up the chain as others have suggested.
  • 21
    Rectangle - morosco. 20 hr. ago. edited 20 hr. ago I'd be more than "pretty annoyed". It rarely surprises me what airlines will do to scr w customers, but this is pretty nuts
  • 22
    Font - TORK POR -▬▬ BOARDING CHICAGO LONDON (A123 12 06 07:15 CATERING PASS

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