You stare gloomily outside the foggy windows of your car as you drive the long winding, traffic-loaded roads on your way to work. The clouds look foreboding, and you know it's about to rain, judging from their dark, gray color. Finally, you pull up to the office parking lot, your car splashing through muddy puddles. Though it's hard to imagine, this is the least miserable moment of your day. Picture it yet? Congratulations, you work in customer service.
One person recounts their experience, working in customer service for an online retailer, with one particular story etched in their mind. A Karen had called OP with all sorts of demands, but because the system was down, OP couldn't do anything to help the Karen. Of course, this did not sit very well with her, and the more OP tried to explain that she couldn't check her order, the more irritated Karen got. Finally, Karen demanded that OP transfer her to someone else because she didn't want to talk to OP anymore… So, OP did. Scroll down to see what happened.
Afterward, read about this manager who told one of their employees to stop working on a task, without fully understanding that the task in question was given to the employee by the CEO.
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EleonoraB
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