Some people refuse to listen until there's a real and tangible consequence staring them in the face. Things like "knowledge," "experience," and "common sense" mean nothing to them once they've made their mind up about something.
Take, for example, this boss who told her worker that they were no longer allowed to question her and told them very impolitely to just do as they were told. This, of course, led to disaster when, a few hours later, a printing job came through from a customer, and the boss thought they knew better than the customer too, erroneously assuming that the address the customer had provided must be a typo and fixing it for them. It, of course, wasn't a typo, and since the worker was no longer able to question their boss, the entire order was printed and shipped with the incorrect address that the boss had so generously altered.
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