IT people really have it hard out there. It is a genuine surprise how they manage to keep a civil conversation with people while having to fix their constant silly tech problems they could have fixed themselves in less them two minutes. Honestly, the term 'Technophobic' has lost all meaning when you hear what people need help with. No ma'am, you are not technophobic, you are simply too lazy to learn. And why would you learn if all you have to do to fix your tiny problem is to call the IT person so they would fix it for you?
I wholeheartedly salute those who have to deal with these kinds of people on a daily basis. Like the IT person in this Reddit story who had to deal with a woman who for months kept complaining about a problem with logging in to her computer, when in reality, she just kept accidentally pressing the CapsLock key. Then, when she came up to OP for the 100th time and got mad when they asked her the check the CapsLock again, OP finally said to her what she really needed to hear, and perhaps risked their job in the process.
Scroll down for the full story. Once you are done, click here for a story of an employee who was told to shut up by her boss, leading to the boss making a costly mistake.
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