‘I will have you fired’: Demanding guest orders manager to fire employee after being put ‘on hold’ due to hotel being short-staffed

Author image for Eleonora Bader
Eleonora Bader
Feb 6, 2024 9:00 AM EST

It's not that getting put on hold is fun, but it's also not the end of the world. Wait a few minutes, or ask the person on the other end to call you back, simple as that. But there are Kens and Karens in the world who would beg to differ. They think that others would worship the ground they stomp on. On that note…

One demanding guest was absolutely furious after they were told by an employee to wait a moment. The reason the employee (OP) couldn't talk was because they were working a short-staffed shift at the hotel. However, this guest thought that they were entitled to the employee's undivided attention, which led them to call up OP's manager. Push came to shove, but I'll let you read all about it below. Scroll down for the full, detailed account of events.

Then, check out this hotel worker who quit after her boss called a meeting to explain why everyone had a 'problem with her'.

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  • 01
    Guest: Fire this employee! Manager: Thats not happening. CO
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  • 02
    I will have you fired! Medium What is with entitled guests this week!!?
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  • 03
    Super busy Friday night for our hotel and my shift is short staffed so I'm handling a portion of the shift on my own. Morning was short staffed too so I am also trying to play catch up. This guys calls I ask him if he can wait on hold. He was on hold for maybe 2 minutes before he hung up. He called back maybe 5 minutes later and I asked if I could place him on hold again and he
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  • 04
    snapped back 'no you can take my number and call me back.' I told him I would take it down and do my best to call him as soon as possible. An hour passes and it had still been non stop with check ins, I hadn't even been able to sneak in a bathroom break. Our shuttle had just dropped off a full shuttle of people needing to check in and he calls again.
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  • 05
    I ask if I can put him on hold and he says no because I was supposed to call him back (I am Mid check in at this point too) I apologize and say the desk has been extremely busy and I had not had the chance to give him a call back. He said that was bs and that he is sure I had a at least a minute to call him, honestly I had so much on my plate I really did not have the chance. I tried to explain that we were non stop with check ins and I have to deal with them first. He really didn't like
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  • 06
    that and said that I can have my manager call him back and that he would be sure that I will be fired. I was like okay yeah I will have him call you back goodbye. Once it had finally gotten quiet my manager gave him a call. No word of a lie he was on the phone with this man for 20 minutes, guy was demanding I
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  • 07
    get fired and that he should receive a discount for his horrible experience. My manager apologized that he had had a bad experience but that I would not be getting fired and that hewould not be getting a discount. He could not comprehend that he wasn't getting his way. Honestly can't help but laugh like why do random bystanders think they have any say in someone's employment?? I would understand if I had discriminated against him or was rude but I wasn't. People are wild and I am just glad his b
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    Unhappy_Somewhere197 1d ago ● I do understand you mate. I do nightshift in a touristic area in Paris. Mate people can not stop looking for anything to get à discount. Last night (just came back from my shift) a couple shows up. They check in. They seems nice. They come back to me, beung angry and tells me the room smells bad. So i went upstairs. Checked the room. Smells
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    good to me. They asked for à refund. I refuse since they already sat on the bed, use the bathroom. I tell them i can put some more perfume if they'd like too. They refused. Then i told them, i can offer you the breakfast. They refused. Then asked for my name, told them. They told me they were going to talk to my manager. Cant wait to come back tonight to see what happenned Imao ↑ 89 Share Reply
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    SpergSkipper 1d ago I feel like exactly zero people have been fired just because someone said they'd get them fired. It takes a lot to get fired from a hotel especially past probation. If you're at all reliable you'd have to k a guest to get fired ↑ 221 + Reply 1 Share
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  • 11
    & Gatchamic 1d ago "Don't worry, sir. You'll never have to deal with that associate ever again... Welcome to DNR!" ↑ 59 ↓ Reply Share
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  • 12
    New-Profit2811 · 1d ago I told someone last Sunday who threatened to get me fired to do it right now so I could go home and watch the NFL playoff game instead of catching the highlights later. He still hasn't called. Maybe I'll get to watch the Superbowl instead. 41 ↓ Reply Share
    via u/New-Profit2811
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    Bouquet Of Dogs. 1d ago A discount for what exactly? He wasn't even a guest/customer at that point and could have booked online if he was in such a hurry. Sometimes there's a rush, which happens at any business. If he wants to complain about anything, it should be to the top management who had you understaffed. What an idiot. 443 ↓ Reply 1 Share
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  • 14
    Lunaxel 23h ago I had somone today that kept telling me I'm an "elite" member. Etc and I'm like and I'm following hotel policies. I cannot take payment over the phone. So they said they were gonna report me to corporate and I said go ahead and hung up. 41 Reply Share
    via u/Lunaxel
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    harrywwc 1d ago ● well, in his (teeny-tiny) mind you did discriminate against him. how dare you priotitise those plebeians standing in front of you over his very important call? 41 凸 Reply ↑ Share
    via u/harrywwc
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    pcbmale 23h ago Some people will try anything to get something for less or for free. They figure if they make enough noise that they will get their way. I've had more than one guest say "The customer is always right, you know?" I told them that's not necessarily true. 413 Reply 1 Share
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    Unhappy_Somewhere 197 1d ago For how long do you do this job? I could write a book about all those story Imao My best ones : People that call you to book a room and ask if they could sleep with you
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    People that calls you at 3 am to provide them a Lemon (of course im à supermarket) Dink People who ask me where are the Es girl that calls you for c Im mind blown everynight lol ' .ns kers
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    Sometimes, People are not cool at all. But then when you meet someone nice, friendly, self caring it is pure hapiness ↑ 19 ↓ Reply ↑ Share
    via u/Unhappy_Somewhere197

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customer service hotel worker firing hotel guest fired manager short staffed phone call workplace stories reddit team of employees hotel employee tale from the front desk employment front desk clerk
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