'They wouldn't listen': Employee places $6k order for equipment, receives a $500k server instead, resulting in customer service fraud investigation

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    "I am now the owner of a half-a-million-dollar server room in my basement"
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    This is not a mistake
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    Last year I was ordering an upgrade for the server room at work; it was a large expensive upgrade that cost over half a million dollars. If you have ever had to call a manufacturer to order equipment at this amount
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    you may know that once you get a good reputation with a manufacturer, they tend to cut red tape for you to maintain a good working relationship with your company.
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    I in the past have bought equipment for my personal use at home and it takes forever to get a rep on the phone and they often s you on the deal. While i was making the order with the manufacturer, I inquired
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    about getting personal equipment, to see if it would be possible to make a separate order for myself with my own money. The rep had no issues with it, and was happy to make
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    the second order. He place both orders, and even gave me a company discount for my order. Now I did make it perfectly clear that the second order was a personal order and not in any
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    way connected to the corporate account or order. He confirmed this and the order was locked. A few months went by and the equipment showed up in the loading dock at work and
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    everything was in order. However my order never arrived at my house. I attempted to contact the manufacturer, but got put on hold for hours. I gave up for now and figured I would try again in a few days.
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    The next morning the equipment showed up. It was an exact match for the equipment that was sent to my work. Now keep in mind the order i placed for my house was a blade server that was just over $6k usd. This was
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    not what I ordered. I went into panic mode as I can't afford this equipment and when they bill me I will be sad. I checked my bank account and found no charges yet... Now im really panicked as now I think they
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    billed it to my company, effectively double charging them. I expect I will get fired. When I returned to work after my weekend, I emailed billing and got a copy of the invoice.
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    Well, they didn't bill my company for the equipment sent to my house. Now im really confused. So, at this point I drop it. It is a pain to get them on the phone and I can't call the corporate line when its a personal order.
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    A month later I got an invoice in the mail with a late charge for failure to pay. Ok, now I can get this fixed. I see they want $6k +$250 for late charges. Thats odd. I call the retention number and got a rep. I gave her the
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    account number and she told me she needed to transfer me to a manager due to the amount. Ok, cool. The manager picks up the phone and I try to explain the bill is wrong and the equipment they sent wasn't what I ordered; and he immediately cut me off with
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    "You need to pay the invoice, your in violation of the contract and we will sue you if you don't pay it immediately!" I tried again to explain the equipment issue, but again he cut me off and demanded I pay. So, I told him I
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    would take care of it then. I said sorry for being an inconvenience and I will call my bank right away. I then confirmed the bill amount, and the part order number from my equipment labels. He confirmed it, and said
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    "see, there was NO mistake!" and as I was about to hang up, I know i heard him say in a smug tone to someone else, "Thats how you deal with poor d heads".
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    Called my bank and got them to unblock the transaction. It was stopped for fraud alert. The amount was paid.
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    I am now the owner of a half a million dollar server room in my basement. A few months later I had to order some more connectors for the fiber lines and spoke to their rep again. I inquired about buying personal
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    devices again, since the last time went so well. Apparently they can't do that anymore. Something about a manager fraud investigation. Can't imagine what thats about.
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    CoderJoe1 7 days ago Can't imagine what thats about. It's a mysterious mystery.
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    yParticle 7 days ago Later: Something big breaks at work. "Oh look at that, I happen to have an exact spare for that part on my home network! I'll bring it in immediately and get it installed, since our vendor is a bit slow. You can reimburse me later."
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    1quirky1 6 days ago "Something about a manager fraud investigation" bwahahahhaahahaha
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    Lur42 · 6 days ago Oh yeah? I got free noodles from Amazon because they sent the wrong ones, twice!
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    boniemonie - 6 days ago Think I would have tried to sell it, even half price is a substantial reduction on a mortgage!
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    CaptainBaoBao - 6 days ago It is clearly a problem of management. The very kind that ISO 9001 protocol is planned to eradicate.

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