‘I win’: Hotel employee outsmarts demanding guest, leading to an unplanned checkout and pricey journey home

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    "Be careful what you wish for..."
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    Man was upset he had to wait five minutes for valet, asked me to cancel his reservation, which I did. To say he didn't expect that was the least that happened.
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    So I work the night audit shift, 11pm- 7am. This is one of my favorite stories because the karmic justice was hilarious at the end. I deal with a bats tamount of problems because I work at a 4 star luxury hotel that is also in the middle of a downtown city and connected to a convention center. I literally deal with everyone, from the
  • 04
    homeless to celebrities. This isn't my "craziest" story - but the funniest when it comes to instant karma. So most of my problems usually happen right at the beginning of my shift. It's when late check-ins start finishing up but only with the drunk and the rowdy, and the occasional late
  • 05
    flight. This man was of the dr nk and rowdy nature. He was middle aged, looked like your typical Marvel fan from the shorts, the shirt, the beard and the glasses. Reeked of neckbeard. (We all know the type, I'm a nerd too but the kind that showers and has friends and boundaries) I don't work alone but was alone at the front desk (26F) and he comes up to complain.
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    He is checking in and stating valet wasn't there and he has been waiting 20 minutes. I call valet and find out he has only been waiting 5, and assure him they are finishing up with a couple guests and will park his car. He would not let it go. He starts going on a rant about my terrible customer service, how there
  • 07
    has to be SOMETHING I should do for him to make up for this. How completely unacceptable he had to wait at all at a luxury hotel for the valet, and thought that was the whole point of us being luxury. Clearly hasn't been to a hotel in general, nevermind a nice one. I told him I talked to the valet and it's normal for people to have to wait for others who were
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    there first, there was nothing I could do. It wasn't even an amount of time that I could fake being sympathetic for. He was clearly just being an a He then keeps demanding an explanation from me as to why he was waiting, now trying to tell me I am lying to him and they were clearly
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    sleeping or on break. He then tells me to just cancel his reservation. I said ok! The valet was ready for you but if this isn't what you wanted I will go ahead and cancel. So I do, and hand him the printed cancellation. Still won't leave. Now he's standing at the front desk staring me down, and repeatedly asking me why he had to wait for valet
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    and to admit they were sleeping. I tell him he no longer has a reservation with us and I will call security to him out as he is no longer a guest. He says fine. So I call security and he still won't leave, starts yelling at them that he won't leave unless we call the cops. Man LITERALLY asked us to call the cops on him. He then looked at me
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    and was like "You're not gonna win this you know" (me not even knowing there was something to "win" here) So cops get there, they come up to me just to ask what's going on and feel bad cuz they know the dude is just being a d k. I tell him he literally told us to call the cops to make him leave.
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    Cops go deal with him, they tell him not only are we not reinstating his reservation which I guess he was trying to get them to do, but he had to call an uber home and had to abandon his car at the hotel because he was too dr nk to drive. The cops literally made him call the uber in front of them and get into it
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    and watch him leave. So this dude clearly had some sort of power struggle thing going on, or rough s t at home. Idk and frankly don't care. He thought he could just pick on some random hotel worker and instead got the biggest walk of shame I have seen and also had to
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    pay for an uber, a cancellation fee, and god knows what else to get his car back. All to just be a smug d k. It was great. Now I just wish all the as oles got a police lol
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    darthgeek 1 yr. ago mid-tier snowflake I've always been a guest and have stayed at places with mandatory valet parking. Sometimes it can take a few minutes. Sometimes it can take a lot of minutes if they're especially busy. That's just how it is and a little patience goes a long way.
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    Mrchameleon_dec. 1 yr. ago How dare you give him exactly what he asked for?!!! The nerve!
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    KnottaBiggins • 1 yr. ago Just like I always say: "Be careful what you ask for. You may get it."
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    BeeeRick 1 yr. ago Oh hands down, I would have his car towed and impounded. I mean, hes no longer a guest. Actions have consequences, and he clearly needs to learn. Maybe several hundred dollars in tow fees and impound fees will send a message.
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    riffraffs 1 yr. ago Wait till he sees the parking charges on his card since he had to leave the car.
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    katmndoo 1 yr. ago So will he be paying for valet hotel parking when he gets back, or will he be paying for a tow and impound?
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    SamIAm718 • 1 yr. ago Only way it could've been better is if the cops made him leave, and then pulled him over 50 feet later and gave him a DUI.
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    Electronic-Meeting93 1 yr. ago · If you truly wanted to win, you could have informed him that since he is not a guest, he is being formally trespassed and not welcome to come back to get his car. If he has no way to move it in a reasonable time
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    period without his being here, it gets towed behind him on the way out, at his expense. That's usually only reserved for the most extremej ks though.
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    catincal 1 yr. ago Looks like you won!
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    Old ManJeepin. 1 yr. ago Should have had his car towed off the private property too!
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    Witty Dragonfly3055 · 1 yr. ago Lol, that's perfect, I very much enjoyed reading this. He was a male Karen, a "Kevin" if you will. He was clearly looking for you to beg his forgiveness for his wait of all of 5 mins and offer him some sort of compensation for his distress.
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    He was probably looking for an upgrade to a suite, a complimentary expensive meal, dine in or room service, or maybe a bottle of good champagne sent to his room. His ranting has probably worked in the past.
  • 28
    I'm surprised he didn't demand to see your manager or supervisor but maybe knew they weren't there since it was the overnight shift. Poor little guy, got to go home instead!

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