You can learn more about people's lives from their online customer reviews than anywhere else. When people review products online, they are less concerned with how they are personally coming across and, if it's a negative review, are more concerned with airing out their grievances, thereby allowing their true personas to shine through. You can't get that level of unfiltered, uninhibited opinions from someone's personal social media profile. That's obviously curated in a very specific way. The only other window you can get into how someone really lives is through their public Venmo history. Don't pretend you don't also scroll through your feed when you open Venmo!
As for these instantly iconic customer service reviews, you not only get a sense of the effectiveness of the product they are discussing, but you also get a sense of who these people are and what their lives are like. Is that not a big reason why people look at what other people are writing on the Internet? I'm just saying that if you want the truth, there's no need to go to someone's Facebook page. Find their customer reviews instead.
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