'We have documentation': Hotel guest charged $500 after he didn't show up for his reservation, then expects employee to pay for his mistake

Author image for Eleonora Bader
Eleonora Bader
Apr 22, 2024 9:00 AM EDT

When people don't get their way, they'll resort to other measures… such as calling the bank.

As told by a user on Reddit, a guest failed to show up to check into their hotel room after reserving 2 very expensive rooms for a couple of nights. The user was an employee at the hotel, working the front desk, and hadn't even received a call from the guest who clearly didn't think he needed to cancel. A few weeks later, the inevitable happened… he got a big bill, which he, of course, called to complain about. The hotel employee explained the policy and held firm despite his anger. The guest yelled and said that he was going to dispute the charge with the bank, and the employee told him that wouldn't be such a good idea. Of course, who ever listens to employees working in customer service? This dude definitely got what he deserved. Scroll down to read what that entailed, and then check out this worker who called up IT after they soaked the printer in water and stated 'it didn't work anymore'. Y'dont say?

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  • 01
    "He called me to gloat... Too soon." A88320 02
    via Canva
  • 02
    I tried to warn someone not to dispute his no-show charge, but they never listen.
    via u/deleted
  • 03
    I work at a big brand name hotel in a beach town. In the summer, our rates skyrocket to almost $300 a night, and we are usually sold out. Someone booked 2 rooms for a long weekend, and decided not to show or bother calling to cancel. Our no-show policy is pretty standard - 1 nights cost for each room you booked. This gentleman was charged over $500 total for his 2 no-show rooms. It sucks, and it's a lot of money, but it's 100% his fault.
    via u/deleted
  • 04
    The gentleman called me a couple weeks later when he got his credit card bill. I explained to him our policy, and that he wouldn't be getting a refund. He went off, "you don't know who you're messing with", “I'm not paying you idiot”, yada yada. Eventually told me he was just going to dispute it with his credit card company. This is basically what I said to him: "Sir, if you want to dispute the charge with your bank, you have every right to do that. I would not personally recommend it though. If
    via u/deleted
  • 05
    would agree with you, but we have documentation showing you were informed of the no-show policy. However, if you wish to pass this issue along to the bank, I will gladly deal with them”. When you dispute a charge, the bank will front you the money while they investigate. When he got money from the bank right after he filed a dispute, he called me to GLOAT. He told me how stupid I was, yada yada. What I don't think he understood, is that the money is pretty much a loan, under the assumption that
    via u/deleted
  • 06
    I easily won the dispute, proving that he willfully did purchase these rooms, and was informed of the no- show policy. Then the bank billed him back for the money they fronted him. He called me again. Lucky me. He told me that the bank was billing him, and that I had to pay it. He said because it all started with my hotel, it was our responsibility to pay his bank bill. At this point I didn't even know what more to say. I just said "no, have a good day", and hung up. Down
    via u/deleted
  • 07
    the road, he called AGAIN, saying that his credit card company was threatening to turn over the bill to collections if he didn't pay. Now he wanted us to pay $800 because of the interest. I told him that his personal finances are his own business, and to stop calling. I tried to warn him in the beginning.
    via u/deleted
  • 08
    Sarasha ⚫ You do st you get s' `t on. 2.7k Share Heart_Throb_ I love when they start talking lawyers because then my response can be "Sir/Ma'am, because this has now become a legal matter with lawyers involved I can no longer speak with you. I can only advise you to work through your lawyer. They will know how to contact our legal department. Thank you." Click.
    via u/Sarasha, u/Heart_Throb
  • 09
    screamyb Oh man this is even more delicious just by the fact that he called to brag to you at some point 997 Share PancakeParty98 "Pride cometh before the...something. I'm gonna gloat." -this guy 101 Share
    via u/screamyb, u/PancakeParty98
  • 10
    kittymctacoyo. His dumbass could have been charged with a felony larceny charge for doing that!! I found this out by calling my bank to inquire about a charge for that amount. At the time I legitimately thought it was fraudulent. The bank did too based on how the line item was named an acronym used in a known airline ticket scam at the time. I wanted whoever did it to be pursued heavily, so I asked about every detail of what would happen going forward. Part of that info was that folks who knowin
    via u/kittymctacoyo
  • 11
    I found out two days later that mine was a legit charge from a tire place I wasn't aware my husband had gone to. No idea why their company name was not available to my bank. Though the bank told me it was likely they'd never be able to determine where that charge actually originated due to how odd the only available info was, I still called back and sheepishly told them to reverse the refund. 548 Share
    via u/kittymctacoyo
  • 12
    TheRealDecoyBoy ⚫ I've had something similar happen to me. I got a notification that my card had been used with PayPal for an $80 purchase in California. Panicking I quickly double checked with my family to see if they had made any online purchases that day. I was told they hadn't. (My parents have amazon prime so sometimes I order through them, thus they could order as me.) So I went to the bank, and disputed the charge. My card got cancelled, they started investigating, and I felt happy that I
    via u/TheRealDecoyBoy
  • 13
    Called the bank back and sheepishly told them what happened. Fortunately for me, they found it both amusing and were happy I came forward before the whole investigation went through. The moral? Always admit it if you made the mistake, don't escalate it by making yourself an even bigger fool. It won't end well.
    via u/TheRealDecoyBoy
  • 14
    opmageek Play stupid games, win stupid prizes. 1.3k Share CinderGazer Still my favorite saying. Sadly I use this more that I want to.
    via u/opmageek, u/CinderGazer
  • 15
    dr_strangelove13 This is one of those times when simply being nice might have changed things. I recently sent my parents on a trip using points for two nights, but due to weather, they got tstuck on a layover, so I used points to put them up in a hotel where they were, and then they arrived at the correct hotel the next day and stayed one night. But despite the fact that I called the hotel to explain, they still charged me the points for both nights. I understood; I called last minute, they prob
    via u/dr_strangelove13
  • 16
    But, the next time I was on a customer service call for another issue, when the incredibly helpful rep asked if there was anything else she could do at what should have been the end of the call, I said, "Actually, maybe there is..." and explained the situation. She said she could put in a request with the hotel to get the points refunded, but that it would be complicated and potentially lead nowhere, so instead, she just "gifted" me the points on the spot.
    via u/dr_strangelove13
  • 17
    planethaley "Now you owe me $800. Because I lied, disputed legit charges and then didn't pay them while they accrued high interest- how could you do this to me?" • Him Probably
    via u/planethaley
  • 18
    Beezneez86 This is so time - because you just KNOW that this guy will think that he's done nothing wrong for the rest of his days and will tell anyone who will listen that this hotel are a bunch of thieves, etc, etc. funny, but frustrating at the same
    via u/Beezneez86
  • 19
    ShortStackStunna ⚫ Congratulations a le. The icing on the cake is the interest he's now responsible for paying. I'm glad you stood your ground OP. 23 Share UglierThanMoe. The perfect cocktail of entitlement, arrogance, and stupidity. 16 Share
    via u/ShortStackStunna, u/UglierThanMoe

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bank boss guests employee hotel credit card refund reservation charge tales from the front desk documentation policy purchase hotel rooms company hotel clerk no show
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