‘I don’t care about your policy': Guest checks into hotel for 45 minutes, then leaves, demanding a full refund which employee refuses

Hotel disputes aren't uncommon, and dare I say it's usually the guest who starts them? Imagine working your shift, minding your own business, when a guest comes right up to you and demands a full refund because they are in fact, leaving now. The thing is, you just checked them in, 45 minutes ago. You know you can't give them a refund… It's against the hotel's policy. On the other hand, you don't really want to start an argument, and anyway, it's late.

What would you do? Well, this front desk worker who also happened to be the manager, didn't give in to an entitled guest's demands for a full refund. They had checked in barely an hour ago and had used the facilities. If you use the product, it's yours, or however the saying goes. Scroll down to read a very messy tale of events, and then check out this employee who quit after the company failed to provide them with safety equipment.

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Posted by Eleonora Bader

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hotel policy check in cancellation fee guests corporate employee manager refund workplace stories reddit front desk arrival room documentation policy key signature district manager employment

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