Guy impolitely demands bartender cut his burrito in half, he gets what he asked for: 'I think he got the point'

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Brad Dickson • Managing Editor
May 12, 2024 10:00 AM EDT

Some people have a tendency of taking really low stakes situations way too far, making things that have no business being stressful very stressful indeed. When you work in customer service these situations will usually present themselves in the form of people making audacious demands and being impolite for no reason—sometimes even having meltdowns in the lobby of your restaurant or store. All that being said… Burritos are a serious business, so it's no surprise that people take situations like this with complete and solemn earnest. 

It seems certain here that maybe this request could have been granted without making such a fuss, but if you've ever worked in customer service and dealt with one too many impolite customers in a shift you've probably wanted to do the same, and in this way the bartender's actions are completely justified. Hey, at least the customer got what they wanted… Even if it wasn't exactly in the way they had originally pictured.

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  • 01
    "A burrito beautifully cut in half evenly across the whole length of the burrito."
    via Max Griss
  • 02

    "We cut the d*** burrito in half..."

    So I bartend at a Mexican restaurant and we often have guests that share the burrito. It isn't uncommon to have people ask if we can cut the burrito in half for them. The thing is: we give them a steak knife for the burrito so they can cut it up whatever way they want.
    via u/duckanddonuts
  • 03
    Whenever someone requests that the burrito be cut in half I let them know we're going to get them a proper knife for the table and that's usually the end of the conversation. Sometimes it's an older guest or a parent with some young kids and in that case of course we'll help you out because you need the help.
    via u/duckanddonuts
  • 04
    So one day two young couples came in to dine with us and I got that request from one of the young guys as he and his girlfriend were going to share the burrito. I let him know we would
    via u/duckanddonuts
  • 05
    get him a steak knife but it wasn't enough for him. He was insisting that we cut it and getting pretty were going to swallow each half like snakes I didn't see the point. I got tired of trying to explain that he can use the knife however he wants and finally acquiesced. heated about it.
    via u/duckanddonuts
  • 06
    What I me off is after I agreed he sat back all smug and put his arm around his girl and said "You see? That wasn't so hard was it?" So I put the order in and told the chef "We're gonna cut this burrito in half for this guy but we're going to do it lengthwise." He was confused at first but when I told him about this kid he was all for it.
    via u/duckanddonuts
  • 07
    So the food came up and I ran it for them. A burrito beautifully cut in half evenly across the whole length of the burrito. It was
    via u/duckanddonuts
  • 08
    impressively done actually! I dropped the food and I could tell he was 1. I was rehearsing my response in my head but he didn't say anything. I think he got the point that I wouldn't give a what he had to say anyway. So after a silent time serving them they got the bill, didn't tip, left quietly and left a one star review the next day and never returned. Nowadays when I ask the chef to cut the burrito for a family or some other guests that could use the help he jokingly asks me which way he shou
    via u/duckanddonuts
  • 09
    KHCale Worked as a duty manager in a pub/restaurant for years. One night one of my FOH guys puts through a scotch fillet steak with a note for it to be cut into bite sized pieces. Chefs called me into the kitchen to query it, start laughing and saying they're not going to cut it up. I head out to the floor to check with FOH as to why it needs to be cut up. Turns out the guy is an amputee from the shoulder down, only has one hand and is dining along. He cannot physically cut up his steak. Go back
    via u/duckanddonuts
  • 10
    archthechef When I used to bartend at a restaurant bar. One night a group of 3 or 4 ladies went in and ordered drinks. One in the group ordered a Piña Colada. Being a fan or fruity sweet drinks, I was excited, considering it was a little taco type restaurant, I didn't make Piña Coldas, pretty much never... I go to work and I recall making an amazing drink, I put a small bit in a taster cup and tried it and it was a great balance or coconutty pineappley goodness.
    via u/duckanddonuts
  • 11
    I tell the waiter it's ready and to take it out. A minute or two later, the lady comes up to the bar and begins to tell me how I'm cheating her, there's absolutely no booze in it and I hadn't poured any alcohol in it. Obviously a proper Piña colada shouldn't taste like rum... So I was confused, I tried to explain and the lady told me, I will talk to your manager and let her know you're ripping people off. I apologized and told her I would fix her drink.
    via u/duckanddonuts
  • 12
    She goes back to her table, I grab her drink, drop it in the blender and then looked through the rum section. There was a extremely cheap and gross 151 rum. The type that is used mostly to light but never to drink... I proceed to add 5oz of this rum into her drink and blend.
    via u/duckanddonuts
  • 13
    I call the bartender over and tell him. Hey its fixed, give it to her, ask her to taste it and if "she can taste the alcohol now." He goes over to the table, I've snuck out of the bar to watch. I see him hand her the drink, and then a face of total regret and disgust. She just nods while gagging. Waiter came back to ask what the heck I did, I told him, "I wanted to make sure she could taste the rum through the delicious drink."
    via u/duckanddonuts
  • 14
    rexmus1 The first time I saw my boyfriend cut an egg roll in half lengthwise, I thought he was outta his damned mind. He then explained that's how his dad (a former engineer, since passed) always did it for "maximum even sweet n sour sauce distribution." Plus they cool off more quickly so you dont scald your mouth. I've done it that way ever since, total game changer.
    via u/duckanddonuts

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customer service malicious compliance server waiter customers malicious-compliance-reddit waiting customer talesfromyourserver food service service bartender tales from your server service industry
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