'My request fell on deaf ears': Employees ignore ticketing system, IT team refuse to help with locating files in response

IT support teams usually thrive on order. This employee recalled an annoying story about workers who refused to open a ticket. Forget phone calls, emails, or surprise visits. He wanted a ticket, or it didn't happen.

Enter chaos. A frantic email landed in his group inbox: 'Can't save files! See screenshot!' Attached was a picture of an 'access denied' error message. No details about the file's location, just a list of user IDs needing access. Well, great. Granting access wasn't exactly his and his team's forte, but with a proper ticket, they could route it to the right team.

Seizing a quiet moment, he politely explained their email lacked crucial info – where were these files? Without that, connecting them to the appropriate team was impossible. Unfortunately nobody got what they wanted in the end. Check out the full story below, and when you're done scrolling, here is another story about a highschooler who outsmarted a computer expert who came to help out at school.

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