'Your adherence is non-negotiable and mandatory': Customer service rep's authoritarian emails go viral sparking discussion online

While it's all good to want your job to follow a predictable and streamlined pattern, the nature of dealing with the public is that you're going to have to be ready and anticipate pretty much anything unexpected. And at a certain point, you need to remember that even if they're wrong, they're still the customer. 

Everyone has encountered this customer service rep before—one who has handled one unruly customer too many and is now on the warpath. Usually, this type of attitude can be displayed by doctor's office receptionists who, for some reason, find it necessary to be as brutally condescending as possible over attending or scheduling a simple appointment. In fact, it's almost as if that particular trait is a requirement for the job. Still, these reps can also be found at airlines, banks, and cable companies that employ bureaucratic inertia as a weapon against their own customers to stonewall their requests into an impotent whisper. 

This reads heavily like someone chucked a prompt into an AI and just let it rip without any proofreading or comprehension of the output. Still, someone at least must have added something to the prompt along the lines of "make this statement as authoritarian as possible" without understanding the full extent of the direction they have asked the AI to take. If this is the case, it's just another instance of the AI "monkey's paw" curling along the lines of the "Willy Wonka Experience" that went viral a few months back. It certainly won't be the last before the final curling into SkyNet occurs. With the recent worldwide outages due to a faulty update, SkyNet seems more likely than ever.

One of the customer service rep's customers who received their bizarre out-of-office email shared the email with this online community sparking discussion and causing the email to go "viral." 

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Author image for Brad Dickson Brad Dickson
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