‘The hotel is not liable for any damaged or missing property’: Male Karen threatens to sue front desk employee after his car is damaged in the wrong parking spot, gets banned from the premises as a result

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Author image for Lana DeGaetano Lana DeGaetano
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  • Front desk employees have to put up with a lot of commotion. Being the first face happy (or angry) customers see comes with a lot of risk and reward. It might be difficult to keep your composure when you've had a rough day dealing with customers that just won't let you catch a break. Then like clockwork, as your hopes for peace and quiet soar high, some ruthless Karen with a minor inconvenience decides that you will be her dreaded victim. But all is well once they get what they deserve, which doesn't happen all the time — but we can only hope karma visits them in the future. Luckily for this front desk employee, his male Karen perpetrator unknowingly got what he deserved.

    In this story, the employee was working at the front desk of a hotel when he noticed a fancy-looking Audi in a spot that is reserved for older guests, as it is the closest to the front entrance to the lobby. Not too long after noticing this, the front desk employee is faced with an immensely upset customer. It turns out that a housekeeper has reversed into his back bumper, and he expects the hotel to cover the damages. The customer states, however, that he already got the insurance information from the housekeeper, who had no problem providing it for him. The rest of the story is about the fuming customer failing to read hotel signs and misunderstanding the concept of car insurance. A very intriguing read indeed. Scroll down to see the rest of the story and some helpful (and funny) comments from others who are dumbfounded that a car owner doesn't know what insurance means.

  • 01
    I will sue you all
    via Lavender_Here
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  • 02
    I (25f) work at a small boutique hotel with no over night staff. I am the breakfast room attendant. My role is to set up and maintain the dining room and ensure that all breakfast room services are complete on time. I am the first staff member to arrive in the morning and am alone for the first half hour of my shift.
    via Lavender_Here
  • 03
    One morning I come in to find an expensive Audi parked in the drop off/pick up bay just outside the main doors. I roll my eyes because that bay is necessary for our older guests checking in and out. I let myself in and start the process of setting up breakfast. When I make my way to the dining room I find a man on the stairs. I say "good morning" in my cheery customer service voice. He death glares me and goes "do you work here?" "Yes I do"
    via Lavender_Here
  • 04
    He then proceeds to yell at me for the next 20 minutes about how he is very angry about the service. How it is irresponsible to not have any overnight staff and how the hotel is run by children. The afternoon before a housekeeper accidentally reversed into his car (the expensive Audi in the drop off bay). She had given him her details and insurance information and started the process to fix the car.
    via Lavender_Here
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  • 05
    We have a sign in the car park, on the front desk and in the paperwork guests sign that says the hotel is not liable for any damaged or missing property. According to him these signs are illegal and if we don't compensate him, he will sue all of us and the hotel. He begins demanding that I give him the
    via Lavender_Here
  • 06
    owners personal number. When I explain to him that I do not know who the owner is, and even if I did I am not allowed to pass on their number, he goes off on another tirade about how I'm a child and this hotel is run by incompetent fools.
    via Lavender_Here
  • 07
    He takes me out to his car to show me the damage. The back bumper had been dislodged but there were no dents. I chose to go into defusing mode and asked him for his details. I explained that I would seek to find out what the hotel is doing and see if I can ask the owner to reach out to him. It calms him down and he says that I'm the only one here who has their head on right.
    via Lavender_Here
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  • 08
    He goes back to his room. I finish setting up breakfast and manage to get it all in place on time despite the 20 min delay. When reception comes in I go and speak to them. Ends up it's the same person who was on the night before. He tells me what has been happening behind the scenes and tells me that if the
    via Lavender_Here
  • 09
    guest comes to me again, I'm to send him to reception. I know that this will not go well and that I had somehow built a little rapport with the guest. I find out who the owner is and it turns out she is one of the managers I work under.
    via Lavender_Here
  • 10
    When the guest next comes out of his room I give him the update and inform him that he can expect a phone call soon. I also gave him a free breakfast (not that he deserved it, but because I wanted to get him in the best mood possible). He begins to tell me his life story, his political beliefs and how he became the man he is today. I listen and give vague answers to his questions
    via Lavender_Here
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  • 11
    about myself as I knew he would go off if he knew I have very different opinions than him. He takes the phone call from the owner and comes back to me. He asks me if there is an Audi dealership in the area. I do a quick google and give him their details as well as directions on how to get there. He then goes on his way.
    via Lavender_Here
  • 12
    He comes back an hour later and takes me out to his car again to show me the temporary fix the dealership has done. He talks about how he is excited to see me the following Monday when he comes back to get it properly
    via Lavender_Here
  • 13
    fixed. He then packs up and checks out. The next day the owner comes in and tells me about her conversation with the man. She tells me that she had to explain how insurance works and how he won't be the one footing the bill on the repairs.
    via Lavender_Here
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  • 14
    I explained my interactions with him to the owner and that he intends to return. She puts a note on his file that he is to not stay with us again due to the verbal he gave every staff member he came across.
    via Lavender_Here
  • 15
    KrazyKatz42 . 14h ago He already HAS the details from the person who reversed into him, WTH does he think he';s entitled to compensation from the hotel?
    via KrazyKatz42
  • 16
    Iron Maiden328 15h ago . Some people. I get that your car getting hit but you don't have to be ! It's good the owner/manager banned him from staying there
    via IronMaiden328
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  • 17
    reb678 13h ago • First thing you say "I'm sorry but since you've threatened legal action, I am no longer allowed to speak with you and you must vacate the premises immediately. If you fail to leave the property within 20 minutes, I will be forced to you off have the police your lawyer call our lawyer. for trespassing. You can have Good day"
    via reb678
  • 18
    John _ Titor 9h ago New to this sub and traveling in general, but is a lack of overnight staff normal? That sounds like a big no-no on paper. Sorry that that's what I took away from this post lol.
    via John___Titor
  • 19
    • Javaman1960 2h ago Before Decaf! You did WAY more than I would have done. I would have never gone outside with him, and just told him to wait until the Reception desk is manned.
    via Javaman1960
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  • 20
    lady-of-thermidor • 2h ago The thing about insurance is, both drivers just need to trade insurance information and let the two companies settle the matter. Your insurance company will make sure to protect you. Dealing with car repair will be your biggest hassle but even that can be finessed if you use body shops that routinely work with car insurance companies.
    via lady-of-thermidor
  • 21
    . SpeechSalt5828 • 13h ago Mmm Parking an Audi, in the pickup/drop-off bay. [ clearly intending to leave it there 24/7] tells me he's a certified and proud of it who is clearly greedy and entitled. I would send a DNR to corporate.
    via SpeechSalt5828
  • 22
    Star 99 12h ago How the does he not know how insurance works? I hope he has his own insurance.
    via StarKi****99
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insurance workplace-stories toxic-workplace karen-customer work askreddit tales from the front desk reddit story workplace reddit thread red flag car insurance karen entitled people toxic-work-environment
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