Karen calls store and refuses to be transferred to correct department, shows up in person demanding to find employee from call: 'She clearly had too much time on her hands'

Author image for Isabella Penn
Isabella Penn
Aug 8, 2024 12:00 PM EDT

This is every customer service rep's worst nightmare. Working the phone lines in customer service is not for the weak. You have angry customers calling in all the time. Maybe it's because it's not handled face-to-face, but customers can be bold over the phone. There are a lot of people who call in to complain and get free stuff from the company, too. This Karen actually didn't call to complain, but it turned into a full rage fit after the employee tried to transfer her call. We all have been there when you try to call a company and end up getting transferred multiple times, and you have to wait forever before you reach the right employee, but this wasn't the case. The Karen was asking about a product that wasn't in the poor employee's department that she called, so she had to transfer the Karen over to her coworker. But this wasn't enough for Karen. She demanded that the employee go find the answer herself, as she would not allow her call to get transferred. What she did next will shock you. 

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    • r/BoomersBeing Fools ⚫ 1 Icy-Purpose4990 Lady came all the way to my job to confront me after I hung up on her...
    via u/Icy-Purpose4990
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    So I have a lot of stories of Boomer Foolery from my years of working in retail. Literally enough to write a book. But this is one of them.... I used to work in the cosmetics department for a very popular brand. We were always busy and
    via u/Icy-Purpose4990
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    some days were nonstop. So this particular day was during the holidays and I remember being behind the register with a crazy long line. Along with other clients waiting to be helped, makeup appointments arriving etc. This lady calls on the phone and is
    via u/Icy-Purpose4990
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    asking about a product from a different counter. I tell her I don't work for that brand but I can transfer her over. She goes "No, I don't want to be transferred. You can walk over there yourself and tell me if they have said product." I
    via u/Icy-Purpose4990
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    tell her every department is separate and the person there will assist her. She completely disregards everything I said and repeats that I need to personally go over there and check. I also tell her that it's slammed at my counter and I couldn't even
    via u/Icy-Purpose4990
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    leave if I wanted to because I have clients waiting. I'm still at this point being patient and professional even though this lady is pushing it. She starts getting stern like she is talking to a child or her own personal employee and tells me something along the lines of "I am
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    telling YOU to go over there YOURSELF and tell me because that's what good customer service is." Now I'm getting off because in the time I've waisted talking to her she could have been transferred and already know if they had what she wanted. You
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    also aren't going to talk down to me like I'm beneath you. It's clear she just wanted to be demanding and unreasonable and when I see that's the intention I'm not going to play their power games. I tell ok ma'am I'm transferring you now. She starts asking me for my
    via u/Icy-Purpose4990
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    name and I tell her I'm not giving it to her. I transfer her, hang up the phone and try to assist as many clients at the same time as I can because there are even more people waiting now. About 20 minutes later I'm behind the register with a never ending line of people. I see this one annoyed
    via u/Icy-Purpose4990
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    looking lady who resembles the leprechaun from those horror movies come stalking over to my department and she's just looking for trouble I can tell. Don't ask me how I knew, but I had a gut feeling it was the lady from the phone earlier. She comes up to the
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    counter, but not to where she is with the people waiting for help. She comes to the side of the counter like you would if you just wanted to ask a quick question. I kid you not she turns her head to listen to each of the workers behind the counter as we are
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    speaking to customers so she can figure out who it was she spoke to on the phone by our voices. Now I knew it was her for sure and I was in disbelief and honestly amused that this lady who was too important to wait for a call to be transferred to the correct department somehow had enough
    via u/Icy-Purpose4990
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    time to physically come to the counter to confront me. I'm watching her from the corner of my eye. But don't acknowledge her. By now my coworkers have noticed this woman and her weird behavior and I tell them I am pretty sure it's the crazy lady who called earlier. Leprechaun lady isn't saying
    via u/Icy-Purpose4990
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    anything. Just eyeballing us and leaning in to hear us talk. Eventually she points to me and goes "It was you!" I look at her disinterestedly and say "Excuse me?" She says that I'm the one who wouldn't help her on the phone earlier and she wants my name, the number to corporate and to speak to a manager. Mind
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    she we are still slammed with customers and everyone is looking at her making a scene. I kept my cool because that was making her even more angry that I was being so nonchalant. I tell her now that she is here she can go check the counter herself for her product. I also let her know that
    via u/Icy-Purpose4990
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    I'm still not giving her my name because her behavior makes me feel incredibly uncomfortable and that if she doesn't get away from me I'm calling security. By now she has pretty much everyone in the vicinity looking at her crazy and she I guess decided not to push her luck and finally left in a huff.
    via u/Icy-Purpose4990
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    That was one of the most ridiculous encounters I had at that job. She clearly had too much time on her hands and wanted to use it to go cause problems. I can only imagine the issues she causes everywhere she goes.
    via u/Icy-Purpose4990
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    Cheezburger Image 10384974592
    via Demian Smit

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customer service employee entitlement drama job karen-customer work customers karens in the wild entitled boundaries Reddit karen entitled people
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