Karen calls store and refuses to be transferred to correct department, shows up in person demanding to find employee from call: 'She clearly had too much time on her hands'
This is every customer service rep's worst nightmare. Working the phone lines in customer service is not for the weak. You have angry customers calling in all the time. Maybe it's because it's not handled face-to-face, but customers can be bold over the phone. There are a lot of people who call in to complain and get free stuff from the company, too. This Karen actually didn't call to complain, but it turned into a full rage fit after the employee tried to transfer her call. We all have been there when you try to call a company and end up getting transferred multiple times, and you have to wait forever before you reach the right employee, but this wasn't the case. The Karen was asking about a product that wasn't in the poor employee's department that she called, so she had to transfer the Karen over to her coworker. But this wasn't enough for Karen. She demanded that the employee go find the answer herself, as she would not allow her call to get transferred. What she did next will shock you.
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