'Good riddance. Or so I thought': Guy struggles to cancel cable subscription, company won't stop calling after he disconnects service

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Ben Weiss • Writer and Editor
Aug 12, 2024 2:00 PM EDT

Canceling a subscription can feel like one of the great Sisyphean tasks of our time. It can also transform you into the kind of irate customer you always thought you could never become.

I distinctly remember trying (and failing) to cancel my internet after moving in with my partner. However, because the account was established in my former roommate's name, I was unable to cancel it myself. Now, my former roommate was unreachable due to traveling abroad and I was about to get charged yet again for internet usage that I was no longer relying on. Although I was a primary account user, I still was not allowed to cancel the account because I hadn't started it. In short, it was madness, and while I eventually did get it canceled in time, I do not wish this experience on anyone. Reading about this Redditor's cable subscription fiasco brought back those memories I thought I had buried in the back of my mind.

Keep scrolling below for the full story. For more, check out this post about a guy who got fired because his company ran out of computers.

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  • 01
    Do Samsung-account сь Melding NU DE 1° MAAND GRATIS CANAL DIGITAAL Advertentie Live tv Via antenne
    via Jonas Leupe
  • 02
    Cable company kept calling to recharge even after disconnecting service, booked tech support to fix non- existent TV box.
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  • 03
    My old TV finally broke down, so I got a new smart tv. Couple weeks later I realized that no one in the family watches any TV channels,
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  • 04
    everyone goes for streaming content. I decided that it's not worth it to pay for the TV connection anymore. Now, my TV
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  • 05
    connection is added into my phone plan along with my Internet as well, so disconnecting it was not straight forward. It was a custom plan with its own
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  • 06
    it was not straight forward. It was a custom plan with its own dedicated relationship team. It took several calls to the team to find a resolution, which was to convert the TV connection to a prepaid one and then stop recharging.
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  • 07
    After the conversion was done, I got messages for a few weeks to recharge and then finally a message to return the set top box. I responded to that and in a few days, the box was collected from my place. Good riddance. Or so I thought.
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  • 08
    Next started calls from random call centers for recharging. It felt different from the dedicated relationship team. I googled and found out that this had become the practice in my country. The company had outsourced this part of the support to a 3rd party,
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  • 09
    and they simply checked from the printed database about people who had a connection, but did not recharge last month. Since my disconnection was in the middle of the month, and their printed database was from the beginning, they did not have this updated info.
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  • 10
    I tried my best to inform them about this to no avail. I started talking to the callers informing them of the fake problem my TV was having connecting to the set top box and that multiple support requests have fallen on deaf ears.
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  • 11
    Also started recording the calls. 3rd caller took it seriously and booked tech support. Got a call from a field tech within hours. He came by. I greeted him with drinks and informed him about the real issue. We had a good laugh. He suggested that I keep it up a few more times for good measure.
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  • 12
    After 8 tech support visits, finally they got the message. Got a call from a supervisor asking why I was booking tech support when clearly I didn't have a connection anymore. I mailed him the call
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    recordings. He was pretty annoyed. But I stopped getting calls so much. Any call I get now (rarely, like once a couple weeks), I just read from the same script and if someone takes it seriously enough to try to book tech support, they get a short note against my id to not bother this gentleman.
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  • 14
    techieguyjames · 10h ago Good revenge.
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    CRCampbell11 6h ago Good revenge, but you know you don't have to answer the phone, right? I never do unless I know the caller and feel like I want to. Everyone else can leave a message for me to decide if they're worth my time. I block A LOT of numbers, too.
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  • 16
    thejerseyguy • 4h ago Following the company's protocol to the letter is not pro-revenge, just instutional stupidity first, then full blown dementia. Good story, not pro.
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