Restaurant serves entitled Karen after she writes scathing 1-star-review over $2 dispute, provides hard evidence and turns public discourse against her: 'Below is the truth along with supporting evidence...'

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Brad Dickson • Managing Editor
Aug 12, 2024 10:00 AM EDT

This restaurant brought receipts—literally, when serving this freshly-baked smackdown of a belligerent local Karen who left them a scathing review on a community group. The post got "around 300 comments," prompting the restaurant to reply. They gathered timestamped screenshots of the encounter along with the actual receipts of the Karen's transaction in order to refute her claims and turn the tide of public discourse against her.

When you seek to publicly humiliate another person or organization, you'd better make sure that you have your facts straight first. Not only is it the right thing to do, but it also keeps you from looking like a complete idiot when the truth comes out. And, the more you've aired your dirty laundry, the more silly you're going to look when things come to a head.

This was apparently quite the local drama for the town where it occurred and soon became widespread when members of the local community began sharing screenshots of the entire exchange elsewhere online. 

If you've ever worked in the service industry or retail, this is probably something you've dreamed of being able to do. But, even when the opportunity presents itself, you're usually prevented from bringing receipts and using camera footage to defend yourself by pesky company policy designed to let the Karens have their way.

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  • 01

    This intro was written by the community member who shared screenshots of the entire ordeal to this community page

    In New Texas, we no longer call them Karens - we now call them Susans. Don't be a Susan. Susan left a favorite Mexican Restaurant, H review about local t's, back in a way that on our local Everything New FB Page. H should make us all envious of their management - not only did they write a complete blow-by-blow response, they added a whole 5.16 minute video and register screenshots to back it up! Adding insult to injury - the story got picked up by the regional San Antonio News Station that is th
    via u/CompetitiveFun5247
  • 02

    This was the review written by "Susan" in a local community page

    < Everything New Texas Susan Restaurant Review: Herbert's My husband loves their food, so we go often. Three weeks ago we took my nephew there for lunch. We all had the lunch special and a medium queso. Our bill was $54. This was BEFORE their price increase. I was told that's just how much it is. I was not given an itemized bill. We went back today. Arrived at 10:56am. Place our lunch special order. Our bill was $28. When I questioned it, I was told we were too early to get the special price. Th
    via u/CompetitiveFun5247
  • 03

    This was the restaurant's response

    H 2d. 'S Yesterday it was brought to our attention that a customer (Susan went on a public forum (Everything New ) to spread misinformation. This post lead to other community members assuming her words were the truth. The post had around 300 comments. Once we responded to the post, the post was removed. Spreading misinformation can easily influence current and future potential customers so below is the truth along with supporting evidence. Customer Review: Susan Susan 10:50 (NOT 10:56 as claimed
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  • 04
    - 10:51 Paola our incredible Manager seats Susan and hubby on table 26. Those booths were hand carved and have amazing detail. It took us like 6 months to get that furniture made and delivered. - 10:52 My gorgeous nephew Derek delights them with his infectious smile and complimentary warm chips and freshly made salsa made by my auntie Rosie! Susan claims that waiting 1 minute to be acknowledged is "a while". Yikes! Soooo much I can say about this. Anyway, Derek takes their drink order but becaus
    via u/CompetitiveFun5247
  • 05
    10:54 (NOT 10:58 as claimed by Susan) - A few seconds later Derek places the order and while he realizes it's 6 minutes prior to the lunch special kicking in he does NOT charge for the drinks - a savings of $4+ dollars. I tell you that kid is too sweet! Unfortunately for Susan the system is set to 11 and therefore charges the regular price as it has been programmed to do so for many, many years. While technology has made huge advancements we are still not there to where it would know Susan would
    via u/CompetitiveFun5247
  • 06
    11:23 Derek applies payment and returns card, with itemized receipt, merchant copy and customer copy to Susan and hubby and wishes them a blessed day! 11:29 Because Susan wasn't pleased receiving only free drinks she goes up to the register and complains to Paola. Paola notices that Susan is distressed and remedies that by honoring her the lunch special price. The cashier didn't "just stare" at Susan as Susan claims. Paola took action, when in reality she shouldn't have but because Paola, like D
    via u/CompetitiveFun5247
  • 07

    They shared screenshots of their security footage of the exchange, including timestamps

    08-06-2024 10:51:31 (S) 10:51 greeted and sat down
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  • 08
    08-06-2024 10:52:46 (S) 10:52 chips & salsa dropped off / drink & food order taken
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  • 09
    08-06-2024 10:54:57 (S) AP 10:54 drinks delivered / order placed in system
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  • 10
    08-06-2024 10:58:03 (S) 3800 10:58 food delivered
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  • 11
    08-06-2024 11:23:08 11:22 itemized receipt delivered along with a to-go drink ROOM 4
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  • 12
    08-06-2024 11:23:46 (S) 11:23 payment made
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  • 13
    7:06 (S) honered lunch special price
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  • 14

    They included the actual receipts further refuting the Karen's claim

    Check 14 Table 26 Derek R. Guests 2 V 1 CHEESE ENCH DINNER 10.99 L V Cheese Ench Gravy V SUB charro beans V 1 BEEF ENCH DINNER 10.99 V Beef Ench Gravy V dbl rice V NO American cheese V corn tortillas V 1 FREE LUNCH SPEC DRINK 0.00 V 1 FREE LUNCH SPEC DRINK 0.00 Total Master Card WXXXXXXXXXXXX kp. Date VOIDED 508347 Casi 0.00 24.56 FREE DRINKS CHANGE DUE 0.00
    via u/CompetitiveFun5247
  • 15
    Check 14 Table 26 Derek R. Guests 2 V 1 10:54am Derek R. CHEESE ENCH DINNEF 10.99 Void @11:30am by Paola D. Incorrect Order V Cheese Ench Gravy V SUB charro beans V 1 10:54am Derek R. BEEF ENCH DINNER 10.99 Void @ 11:30am by Paola D. Incorrect Order V Beef Ench Gravy V dbl rice VOIDED 508347 M:23am Derek R. Void @ 11:29am by Paola D. Cash 11:30am Paola D. CHAVOIDED BILL 0.00 0.00
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  • 16
    Thursday at 7:09 AM 1 11:28am Paola D. CHEESE ENCH DINNER Cheese Ench Gravy *DON'T MAKE* 9.99 1 11:28am Paola D. FREE LUNCH SPEC DR IN 0.00 1 11:28am Paola D. BEEF ENCH DINNER Beef Ench Gravy "DON'T MAKE 9.99 1 11:28am Paola D. FREE LUNCH SPEC DR IN 0.00 Tip 4.00 #XXXXXXXXXXX Exp. Date APPROVED 014425 11:28am Paola D. CHARGED LUNCH SPECIAL PRICE 0.00
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  • 17
    ThorwAwaySlut 4 hr. ago All that over $2 Susan? How miserable is your existence that you have to cause such turmoil by lying over $2.
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  • 18
    BeetleJude 3 hr. ago I thought I was going mad when I saw that was the price difference!
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  • 19
    Riverjig 3 hr. ago The sad part is as amazing as the internet is, it gives. people a voice who rightfully shouldn't have one. Sometimes I miss the old days....
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  • 20
    LumosErin 3 hr. ago • I live in New s where this happened. This is the slap down of the century here right now. So many memes in community pages.
    via u/CompetitiveFun5247
  • 21
    Plastic_Cat9560 - 3 hr. ago All this drama over a $1 difference per plate. So $2 total. $2!!!!!!!! And she got free drinks. Good on Herbert's for showing up with all the juicy receipts.
    via u/CompetitiveFun5247
  • 22
    FistMocha 4 hr. ago Man I love to see it. She'll probably claim it is all fake.
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  • 23
    • Imtifflish24 3 hr. ago This makes me SO happy!!! I wish more businesses called out people like this, the world would be a better place!
    via u/CompetitiveFun5247
  • 24
    ordinaryhorse 3 hr. ago "Susan was never going to be happy that day"
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  • 25
    50 CentButInNickels 3 hr. ago , they told her whole name. Talk about bringing the rain.
    via u/CompetitiveFun5247

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customer support customer service karens workplace-stories entitled parents job server retail waiter karen-customer work customers waiting customer talesfromyourserver food service service karens in the wild workplace entitled tales from your server karen entitled people service industry
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