'It's always nice when a big boss... lays down the law': Entitled greeting store customer claims she knows the CEO, the CEO calls her bluff

Author image for Remy Millisky
Remy Millisky • Writer and Editor
Aug 13, 2024 5:00 PM EDT

If you're going to claim you're BFFs with the CEO, you'd better be ready to prove it. 

First of all, has that line ever worked? It seems like some customers can't help but think that saying "I'm friends with the owner!" or "I know the CEO very well!" is a magical pass to getting whatever they want. This customer believes that just because they "know" the CEO, that the employees will suddenly start kissing up to them. That's not how it works, I'm afraid. 

Second of all, even if the CEO was her friend, why would this woman demand a discount? You want to shop at your friend's store and demand a massive discount? That's not a very friendly thing to do at all. 

Third of all, the customer in u/Smeghead85's tale actually got to meet the CEO that very day. By claiming she should get a better price because she was chummy with higher-ups, this woman sealed her own fate. You can read the full story below---it's just another day in the retail world. Another day, another entitled customer! 

After that, read about another entitled customer who thought she'd found a lifehack to getting free potato salad and macaroni salad for life, but she thought wrong! 

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  • 01
    Tuk Am PARS COULEURS BRUCE GILDE FROA KA AMA COVE LÉCOLOGIE EN 600 DATES Livres soldés CROYABLE
    via Megan Bucknall on Unsplash
  • 02
    Customer gets owned by CEO I used to work for a well known greeting card company in the uk. I had this customer come in, she spent about 30 minutes looking over the cards we had out on display, after she picked the cards she wanted she came
    via u/Smeghead85
  • 03
    to the tills to pay. Once the cards where all put through she refused to pay the price. demanding and discount to which i replied to her that i am unable to give her a discount. She still refused to pay that price saying she is friends with the CEO of the company and that she always get discount in this store (I had been in this store for over 18 months and had never seen her
    via u/Smeghead85
  • 04
    before, and as a manager we are the only people in store able to amend prices on the system so she never got discount before) to which I reply if you where friends with the CEO then they would of given you a discount card. She said she was never given 1, so i replied again then i can not give you discount.
    via u/Smeghead85
  • 05
    She then got very upset and started shouting that she was going to call the CEO and he was going to fire me for upsetting 1 of his friends. When she finished the call she made this big song and dance saying that i will get a phone call in a sec telling me to give her discount.
    via u/Smeghead85
  • 06
    Here is the fun bit, unknown to this woman that 5 of the other people in the store where from head office so i knew i was not going to get a phone call at all. As the time went on i said to the customer so no phone call so you going to pay for these goods? Which again she asked for a discount to which i said no to again. Now i knew the CEO was in fact a woman
    via u/Smeghead85
  • 07
    and she was in my store just watching the whole thing play out, once the CEO had had enough she walked up to me and interrupted this customer and told her that was the CEO of the company, and she told the customer and that she was not going to get a discount for the goods she wanted if she didn't want to pay that price then she could just leave. She didn't belive the
    via u/Smeghead85
  • 08
    CEO was the CEO as she was not dressed in a suit so she was very to her . At calling her a lieing this point the CEO was a bout ready to knock this customer out but she didn't, instead she came up with a even better idea, she asked the customer to leave the store but she refused which is where we the CEO asked me to call security so i did, once they turned up which
    via u/Smeghead85
  • 09
    was like 30 seconds as they where next door they removed the customer from the store and had her outside, while she was out there we had a banning order writen up and the CEO signed it this banning order, this was banning her from going into any store that belonged to this company and others that belonged to her trading group.
    via u/Smeghead85
  • 10
    Just really put the nail in the coffin the security had to call the police she started to try and have a fight with them so she got arrested and was banned from entering the centre, bad news for her as she had parked her car in the car
    via u/Smeghead85
  • 11
    park which she was not allowed to enter, once the car had been there for 30 days it would be towed and the customer would have to pay to it back. Moral of the story do not lie to people she paid a very heavy price for wanting a discount.
    via u/Smeghead85
  • 12
    bpeaceful2019 I'll never understand people who want to fight security, or say they don't have to leave. How do they expect that to end? Had a lady one time tell us we couldn't make her leave because this is public property.
    via u/bpeaceful2019
  • 13
    We had the police explain to her, that it was actually private property, and we were not required to allow her to shop there. She was kicking and screaming whole the police dragged her from the store, calling them liars.
    via u/bpeaceful2019
  • 14
    makeupmeglt3 Amazinggggg Smeghead85 OP It was so funny to be there
    via u/makeupmeglt3
  • 15
    Throwaway_Old_Guy . FINALLY, a CEO gets to witness first-hand the kind of stupidity that their employees are forced to endure.
    via u/Throwaway_Old_Guy
  • 16
    I can only hope she takes this back to her office, and works on implementing policies that empower those frontline employees to deal with abusive customers.
    via u/Throwaway_Old_Guy
  • 17
    shockfyre227 Why was the CEO there...? Smeghead85 OP Because she visited every store once a year
    via u/shockfyre227
  • 18
    [deleted] I had a similar experience, but not the CEO. It's always nice when a big boss is out and lays down the law.
    via u/[deleted]

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cash register retail shopping retail worker coworkers working ceo cashier workplace shoppers
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