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Customer demands refund for 20 minutes of internet downtime caused by their own mistake, customer service rep maliciously complies: '[That's] a little under 2 cents an hour'

Dealing with an endless stream of customer complaints is no way to live your life... Repeatedly pushing that boulder of someone else's problems up to the tip of the hill only for it to roll down again every time the ungrateful person on the other end of the line hangs up. The futility and thanklessness of your efforts is only rewarded by statistics on a screen that you hope are high enough to keep your micromanaging supervisor off your back.  

Of course, the beauricratic inertia that customers face from some organizations does nothing to help their attitude when calling in for assistance, leading them to "forget" that the initial mistake was their own and that there's an actual person on the other end of the line.

When this customer demanded that they be refunded for 20 minutes of lost time doomscrolling online when their internet went down due to their own error, the call center rep who they were connected with saw a chance to grant them exactly what they wanted and have a little fun while they were at it.

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Posted by Brad Dickson
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customer support customer service workplace discussion workplace-stories jobs job malicious compliance retail work customers customer workplace workplace malicious compliance employment in the workplace

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