‘Explain it to me like I’m five': Tech support employee attempts to assist CEO with internet problems remotely, resulting in a dispute about how IT breaks information down for employees

Every person who has ever worked in IT or Tech Support knows that having sharp 'people skills' is just as important as understanding computers and technology. Every day, those employees have to deal with people having technological issues, so they need to know not only how to handle the problem, but also how to handle the people with that problem. That can get incredibly tricky, as people are not at their best when they are having issues, and many simply don't want to learn when their issues have anything to do with technology.

The story here is a breath of fresh air when it comes to the interaction between the tech support employee and the CEO who needed help. While they were on the phone, the IT person tried to guide the CEO through the problem, while the CEO insisted on understanding the root of the problem and how it was fixed. Together they succeeded in solving the issue, which caused an interesting dispute in the Reddit comments, when other tech support employees shared their methods of explaining tech problems to their clients and coworkers.

Scroll down to read the full tale. Up next, click here for a story of employees who got paid for doing nothing because of their stubborn boss.

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workplace-stories tech support employee technical difficulties work coworkers technology it reddit story ceo workplace Reddit funny information technology

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