Management's plan backfires after they reshuffle employees' duties and they follow instructions to the letter: 'For the rest of the day we ran management crazy. Everything in the procedures was adhered to'

Those in charge typically think that they should be making all the decisions, even when they don't have all the answers—no, especially when they don't have all the answers. Something about their egos and insecurity in these situations makes them double down on any decision they make without listening to anything their subordinates tell them in warning.

When the upper management of this tourist attraction in London decided to flip the script on their employees, it led to absolute chaos. For some reason, they decided that it would be a good idea for the supervisors to work on the floor and have floor staff work from the "control room" that the supervisors normally holed up in. The workers quite happily took up their new duties and adhered strictly to management's demands that they not leave the control room under any circumstances. Normally, we'd preach the importance of "leading from the front" as a leadership strategy, but leading from the front usually consists of leading by example and not just simply changing jobs with your subordinates. 

Anyways, this understandably poor decision led to massive blowback when things were turned on their head, eventually resulting in the changes being reverted but with better circumstances for everyone.

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Author image for Brad Dickson Brad Dickson
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management workplace discussion workplace-stories jobs employee job malicious compliance work employees workplace workplace malicious compliance employment in the workplace
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