'Just be a professional, okay?': Hotel front desk employee turns away impolite guest before he can even check in

Author image for Remy Millisky
Remy Millisky • Writer and Editor
Oct 15, 2024 11:00 AM EDT

This hotel front desk worker is testing out their limits as an employee. It appears that a lot of hotel workers are allowed to turn away guests at their own discretion. For example, if a guest wants to check in, and they're clearly rowdy and disruptive after partying all night, the hotel worker is allowed to turn them away if they think that guest will be a disruption to others at the hotel. There are other times when guests treat the hotel staffers really poorly, shouting at them or berating them for things like a credit card not working, or an error with a third-party booking app. The same concept applies here: the front desk worker can show that person the door before even checking them in. They can just refuse to serve them, a concept which leaves the guest with a shocked Pikachu face every time. 

This person shared their story with the r/TalesFromTheFrontDesk subreddit, dedicated to hotel workers with crazy stories to share. You can check out the whole thing below and decide for yourself if the front desk worker was in the right or in the wrong. 

After that, this person was excited for their trip to a popular amusement park, but a Category 5 hurricane left them to wonder on Reddit, "Is this weekend ideal?"

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    Cheezburger Image 10415533568
    via Getty Images on Unsplash+

    This image is for illustration only, and the subjects are models; the image does not depict the actual subjects of the story.

  • 02
    Just dodged the biggest Karen of my 8 year career I'm at the desk having a nice evening. Guests have been great, had some pizza, things are going well. Then everything had to go and change and now I'm in a bad mood.
    via u/mstarrbrannigan
  • 03
    A man comes in to the lobby: Man- You got rooms? EA Bran- Yeah, our rooms are $ after tax and we put a refundable $100 deposit on your card for incidentals.
    via u/mstarrbrannigan
  • 04
    He looks like I've just slapped him. Man- You have to do the deposit? Kind of a stupid question but not the dumbest I've heard. So I give a friendly laugh and say: Bran- Well sir if it was optional I'm not sure anyone would pay it.
    via u/mstarrbrannigan
  • 05
    He looks at me like I've just called his mother a eating Man- Really? I ask you a 'yes' or 'no' question and that's how you respond to me? Bran- I was making a joke, I can see it hasn't landed. But yes you do have to pay the deposit. Man, in the most condescending way possible- Next time
    via u/mstarrbrannigan
  • 06
    someone comes to check in, you just be a professional, okay? He offered out his card and I stared at it for a moment trying to decide if I wanted to be in the same general space as such a humorless for a whole evening. Ultimately I decided, no I did not.
    via u/mstarrbrannigan
  • 07
    Bran- I'm not going to check you in, sir, have a good night. Man- What?! Bran- I'm refusing you service. You're not going to speak to me like that and get a room here.
    via u/mstarrbrannigan
  • 08
    He got BIG mad. Started demanding the manager. I pointed to the business cards and told him the manager would be back in tomorrow. He tried to get me to call her, and I declined and told him again she'd be back in tomorrow. We went back and forth for a few times before he left.
    via u/mstarrbrannigan
  • 09
    I started to text my GM to warn her to expect his call when he came back in and demanded my name. I told him I wasn't comfortable giving him my name (I don't wear a name tag) but the manager would know who was working tonight. He got worked up over this as well, and we went back and forth a few times before he decided he was going to take my picture since I wouldn't give my name. I stepped into the back office before he could, and
    via u/mstarrbrannigan
  • 10
    waited there until he left. He left calling over his shoulder that I'm a fat stupid to get me fired. and he's going Good luck buddy, go be someone else's headache. Bullet dodged. Update: He sent in a customer care complaint about me last night, conveniently leaving out the part where he was an AND he came in in person this morning to complain to my boss about me. She told
    via u/mstarrbrannigan
  • 11
    him he can't speak to staff the way he did then come crying to her about it. I'm not sure if she said those words exactly but that was the gist. She also told him if he was going to be disrespectful she was not going to entertain his complaints. I cannot imagine getting so bent out of shape about a friendly joke. I am glad I don't have to deal with this guy in real life.
    via u/mstarrbrannigan
  • 12
    Tango_Mike_Fo... I loved when we would hand an irate guest a manager's business card and they would immediately dial the number on it. "Mam it's 1am on a Sunday, they are not here and that's just going to an empty desk".
    via u/mstarrbrannigan
  • 13
    nhluhr Gotta love the "no, you can't talk to the power play manager"
    via u/mstarrbrannigan
  • 14
    Chaotic-Stardiver bullet. I, you sure did dodge a I hate it when people walk in and act like they can critique you on your job, and then act like business can continue.
    via u/mstarrbrannigan
  • 15
    Like no, you've made your position clear, if I check you in then it's a complaint to corporate a free x amount of nights for your lack of humor. Go stuff it and find a place that'll put up with your attitude upon check-in
    via u/mstarrbrannigan

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karens lobby guests hotel guest hotel front desk demanding tales from the front desk hotel room karens in the wild entitled hotels karen story karen entitled people
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