Gas company cancels customer's technician appointment 30 minutes before it's due, customer convinces the entire building to switch gas companies as payback: ‘It's going well’

Author image for Bar Mor Hazut
Bar Mor Hazut • Senior Editor
Feb 27, 2025 6:00 PM EST

There's not a single person in the world who does not have at least one bad experience with customer service. Even though customer service's single job is to provide service to the customer, countless problems always prevent them from doing that job. We're not necessarily pointing fingers at those who work there, but, c'mon, someone must take the blame.

If you ask us, the worst kind of customer service, is when something breaks in our apartment, and we need someone to come and fix it. It starts with spending hours on the phone trying to reach the company in charge of the repair. Then you must schedule a time for someone to come and fix it, which is never a comfortable time for you, but you make it work anyway. Except, when the day finally comes, and you cleared up your entire schedule for this one thing, they are either extremely late, or never even show up in the first place. And then the cycle begins again…

However, for the customer in the story below, things went a little differently…

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  • When the gas company called to cancel on the customer who wrote this story, they didn't know who they were dealing with. The customer, who planned their entire day according to this technician's visit, refused to accept that no one would be coming.

    They quickly turned to the internet and found a loophole that ensured they would be compensated for the canceled appointment. Then they decided to get back at the gas company for their terrible customer service.

    Keep scrolling to read the full tale!

  • 01
    Cheezburger Image 10472378624
    via welcomia

    The image does not depict the actual subjects of the story. Subjects are models.

  • 02

    "Tell me the service I paid for won't happen?"

    So not sure if this counts as revenge, but I was petty. I moved to a new place. Had to get the gas hooked up. I scheduled an appointment with the gas company
    via Fit_Muscle_4668
  • 03
    technician. 10:00 AM. Payed the deposit too. At 09:30 I'm at the gym (near my house) when I get a phone call that the technician is sick and cant make it. Me: cant you send some one else? Rep:
    via Fit_Muscle_4668
  • 04
    impossible. We have no one else. Me: but you are literally cancelling 30 minutes before-Rep: haven't you ever been sick? These things happen. We have to reschedule. Me: I had to free
    via Fit_Muscle_4668
  • 05
    my schedule for this meeting. I'm not mad that the technician is sick, I'm mad that you don't have a backup. Rep: then free another day. Today will be impossible.
    via Fit_Muscle_4668
  • 06
    I googled laws in my country about customer rights. Turns out they owe me the equivalent of 200 bucks for bailing on the meeting.
    via Fit_Muscle_4668
  • 07
    I called the call center back. Asked if they're sure they couldn't send someone. The now paced off lady repeated that it was impossible. Me: so how would you like to send me the 200$? Rep: come again?
    via Fit_Muscle_4668
  • 08
    I sent her the link the law on the government website. Rep: we will send someone over as scheduled.
    via Fit_Muscle_4668
  • 09
    Cheezburger Image 10472379136
    via SrdjanPav

    The image does not depict the actual subjects of the story. Subjects are models.

  • 10
    This is where I went petty. Me: are you sure? You said your guy was sick, wouldn't want you to get him out of bed... Rep: sir, the technician will arrive at the scheduled time. Me: its just that you
    via Fit_Muscle_4668
  • 11
    said it was impossible. I wouldn't want you break a law of physics. Rep: sir, the technician will arrive at the scheduled time. Me: I'm just astonished at how fixable it is when a few minutes ago you said it was impossible
    via Fit_Muscle_4668
  • 12
    Rep: sir, the technician will arrive at the scheduled time. Me: yes but what changed (other than you not wanting to pay out compensations)? Rep: sir, the technician will arrive at the scheduled time.
    via Fit_Muscle_4668
  • 13
    Me: because it would seem to me, as a layman, that maybe it was possible but you just didn't feel like doing your job until you found out it would cost you? Rep: sir, the technician will arrive at the scheduled time.
    via Fit_Muscle_4668
  • 14
    I kept it up for another ten minutes, went home intime to get my gas connected. Now I'm moving for the entire three apartment buildings (39 apartments) to switch gas companies. Its going well.
    via Fit_Muscle_4668
  • 15
    SaintSilversin Not only that, but OP was able to look up laws, have a 10-minute conversation, and they still got someone there in that time frame.
    via SaintSilversin
  • 16
    Fit_Muscle_4668 OP It might have been 40 minuts. Definitely under an hour...
    via Fit_Muscle_4668
  • 17
    Rollthebar They just cancelled soneone else's appointement and hoped that one didn't know the law. But I like your style.
    via Rollthebo**r
  • 18
    Fit Muscle_4668 OP That didn't occur to me. Hope the other guy can Google customer rights too
    via Fit_Muscle_4668
  • 19
    BeneficialBake366 What country is this? I would love to be able to charge someone for not showing up to an appointment.
    via BeneficialBake366
  • 20
    kgreys I hope they lose all 39 accounts!
    via kgreys
  • 21
    measaqueen Should have told them you don't want anyone sick coming around. If they get you sick it could spread to ask the tenants. "If they do much as cough or sneeze on me I will be billing you for lost hours I need to take off."
    via measaqueen

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Tags

customer service petty-revenge-reddit job technical difficulties tales-from-the-workplace customers client reddit story petty revenge workplace Reddit company funny
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