‘See you in court’: Customer demands mobile company lower their prices despite the terms of his contract, company rep forces customer to pay double as a response

No one reads the terms and conditions; that much is clear. We don't have time for it, it's mostly nonsense, and let's be honest, we simply don't want to. So whenever we encounter terms and conditions, we have no problem clicking on that little box that says 'I have read the terms and conditions' and completely lying as we do so. And since we are all liars, it shouldn't come as a surprise if we ever get caught in the lie. 

If we agree to the terms and conditions, even if we haven't read a word of it, we basically sign on whatever it says there, and there's not much we can do against it. There was even a Black Mirror episode about this exact problem. Companies are well aware that nobody is reading their ridiculously long contracts, and there's nothing that stops them from inserting conditions they know their customers would not be happy about, have they read it.

But who is really to blame here? The company that takes advantage of this so-called loophole, or the customer who is willingly signing a contract they never intend to read?

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