'I'm just doing my job': Front desk receptionist detains the CEO in the lobby for security approval after a company-wide email puts them on blast for the new 'NO EXCEPTIONS' policy

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  • They said all guests must sign in, so I made the CEO wait in the lobby until security approved him
  • we got a new visitor policy last week. The email was bolded, underlined and said: "ALL GUESTS MUST SIGN IN AND WAIT FOR SECURITY CLEARANCE BEFORE ENTERING. NO EXCEPTIONS." I
  • SECURITY
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  • work front desk. normally, executives just walk through. But hey, the email said what it said. So when the CEO came in early for a board meeting, smiled, and started heading for the elevator. I handed
  • him the clipboard and said, "Sorry sit, i'll need you to sign in and wait while I call it in" He looked confused, maybe a little
  • amused, but sat down. security took their time, ten full minutes. The next morning, we got a new email: "Use discretion for executive level visitors." Go figure
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  • EdmonCaradoc • Good on the CEO for not making it your problem, he knew you were just following orders
  • railroadbaron⚫ I'm gonna guess security took their time because they didn't know who they were supposed to be approving.
  • Hopefully that would also inadvertently allow the CEO to get a good look at a process not working well.
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  • madkins007. A million years ago I was a security guard at a plant. A sports car whizzed past the gate with an exec we knew and liked, but who usually follows the rules.
  • I hopped in my personal car and chased him down, honking my horn to get his attention.
  • Did the "Excuse me, sir, but you didn't sign in, may I see your badge and please sign this log" thing, expecting that I was going to get some sort of reprimand as soon as I saw her had guests in the car.
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  • Next day, he sent me a very nice note apologizing for the oversight, and thanking me for following procedures and impressing the visitors with how seriously we took things.
  • gbroon ⚫ Usually CEO is an employee who as long as they have the correct pass should be able to get in just the same as everyone else.
  • If they didn't have their pass you were just doing your job. In that situation they shouldn't get any special treatment and shouldn't expect it either.
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  • Punkinpry427. I did the same thing once. I don't know who he was. I'm just the receptionist. My director laughed when I told him and told me I was doing my job.

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