18-year-old call center worker reprimanded for deviating from the script, maliciously complies to prove her point: 'You told me to stick to the script!'

When you're just starting out in the professional world, following directions to the letter is usually the best course of action. However, sometimes, being a decent communicator with a working brain might steer you in another direction, much to your manager's chagrin. Sure, you might not be following every word of your so-called "script," but what if the script has a major flaw in it and you need to think on your feet and course-correct? This should be the kind of smart professionalism that should be rewarded in the workplace. Unfortunately, far too many managers are either too insecure or too ignorant themselves to notice that this is the behavior of a good employee rather than an insubordinate one.

In this instance, we have an 18-year-old who found herself working in a call center with a new manager who did things by the book. That meant never deviating from the script and never showing the kind of empathy and presence that could actually make a customer feel like they are being taken care of by a real human. Of course, the manager wasn't encouraging being robotic on phone calls with customers, but demanding that employees never deviate from the limited set of sentences they can utter will inevitably have that effect. Keep scrolling below to see what happened when this employee decided to maliciously comply in order to prove a point! 

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workplace-stories toxic-manager call center work stories toxic-workplace job malicious compliance work toxic-management Horrible Bosses bad bosses workplace malicious compliance toxic-work-environment
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