‘There has been an absurdly high number of complaints’: Hotel reception employee wishes he called in sick after dealing with impossible guests featuring a disoriented woman insisting AC doesn’t work while standing under it

Advertisement
  • It's like a sauna in here and if we d*e, it's gonna be your fault

    "I'm here at work. And I regret not calling in sick"
  • Advertisement
  • I stubbed my toe this morning. It hurts a lot. I have black spots on it, it's quite ugly.
  • I thought about calling in sick. I didnt. And I'm here at work. And I regret not calling in sick.
  • There has been an absurdly high number of complaints. After checking in, a guest complained about the cleanliness of the room.
  • Advertisement
  • Cheezburger Image 10536513536
  • We sent housekeeping. He came back and said cleaning lady was not good because shes probably only paid 15$/hour, that she doesn't mop the right way.
  • He said that his room is still dirty. We proposed to send HK again. He said no. We proposed to switch him rooms.
  • Advertisement
  • He said no. All he wanted was a refund. Management doesn't do refunds. He then came again and said the smoke detector was expired.
  • Cheezburger Image 10536512512
  • It's not true, the whole hotel was inspected recently for the insurance, everything fire related is code compliant. He said that if someone dies tonight, it's gonna be MY FAULT.
  • Advertisement
  • I told him I couldn't do anything more for him today. He is going to tell it to everybody and nobody is gonna come to the hotel anymore.
  • Then, this family mom looked very strange when she checked in. She was maybe heavily medicated or on another substance.
  • When I asked her to fill in the car information, she said: "I don't know. It's a car". I was able to get her to write something, but her writing was all wobbly.
  • Advertisement
  • She came back to complain it was too hot in all the hotel. I told her we have AC in the lobby and in the rooms.
  • She said it was not true and went away. She came back yelling at me saying it was a sauna in here.
  • I told her to not raise her voice at me and that the conversation was over. I turned to the next guests. She came back to say sorry.
  • Advertisement
  • She came back again to say there's only AC in the lobby and in the room but she doesnt live in the room and the rest of the hotel was too hot so she wants a refund.
  • I told her I couldn't do anything else for her tonight. Complaints also in a room with a sofa bed about the sofa bed being too hard.
  • Management was able to find an old mattress from another sofa bed and put it on top of theirs.
  • Advertisement
  • We charged them the price of a folding bed. They were unhappy. They didn't believe people slept on that almost every evening this summer.
  • A third party guest showed up. He said his confirmation email took 15 days to come, so he didn't believe he had a reservation, so he booked elsewhere and wanted a refund.
  • (he was a no show yesterday). I told him to contact the third party. Another room, they are five people, they thought a folding bed would be added automatically to their room.
  • Advertisement
  • Nope. And we charge for that. I told them the description of the room doesn't change because they are more people. They were unhappy.
  • I just have enough energy left to vent on here. Soul- sucking people.

Tags

Scroll Down For The Next Article