Hotel guest throws tantrum at reception after finding out the breakfast buffet opened 15 minutes earlier than usual: ‘That is unacceptable’

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    "Don't start breakfast before it's supposed to start"
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    The breakfast started too early

    This member of a certain older generation comes to the desk. His face is all red. -"I have a comment to make. This morning I
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    passed in front of the breakfast room at 6:45. The doors were open and the breakfast was ready. It was supposed to start only at 7."
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    -Ok, that's awesome, we were able to get it ready before time! -But we didn't know it would be open earlier. That's unacceptable.
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    -Uh well there was no way to know, we get it ready for 7 and if the preparation goes quicker than usual than we may open the doors.
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    -If we would have known it would be ready before 7 we Iwould have come down earlier. We had to leave early.
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    -Well, it's really just because it was ready earlier and as a courtesy, we opened the doors. But it wasn't planned to be ready before 7.
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    (Parenthesis here. There's a sign beside the doors of the breakfast room which says guests cannot bring food to go. We had issues where
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    people would just empty the buffet and take out snacks and lunches and next days breakfast for their whole family, leaving not enough food for the other guests)
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    -So we tried to take our breakfast to go and a (names ethnic origin of my boss) person told us no. Thats unacceptable!
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    -Oh yes that was probably my boss. Indeed, we don't allow guests to take out food as there were issues in the past.
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    -The way we were treated that's unacceptable! Don't start the breakfast before 7 if it's supposed to start only at 7! I will write about this on the Internet!
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    Cheezburger Image 10536942592
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    -I... Will pass the message! My student worker who was having her lunch in the office popped her head out.
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    "Did he just complain because the breakfast was ready earlier?" "Yes"
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    "....ook. Why do I feel like I'm more mature than a lot of these guests?" I just nod
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    TravelerMSY OK. For you, breakfast starts at seven, and we're not going to allow you to enter until then. Everyone else else can come and have it whenever we decide to open the door..
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    GumboMaster1 I was in hotel management a long time and was amazed at what people bed about. Then I went into retail management. Retail forever darkened my view on humanity.
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    ShadOtrett My tip to breakfast workers is: Even if you are ready early, DO NOT OPEN BEFORE SCHEDULED TIME!
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    I've worked at three hotels where opening early when they could resulted in people throwing adult temper tantrums when they had the audacity to open on
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    time some days. You start the the expectation, some one will decide it's a right. Better to stick with the big signage posted everywhere that they can't argue with.
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    ...I mean, they can, but the wall can take it. I believe in the wall.

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