Entitled customer books hotel reservation with an invalid credit card, then throws a fit when the front desk employee cancels their reservation: ‘We aren't a charity, we are a business’

A front desk employee has to deal with a lot of tomfoolery, but dealing with an entitled hotel guest who believes it's not their fault their reservation was canceled has to take the cake. What do they expect if they provide an invalid credit card, then fail to update their payment method before the deadline the hotel provided for them before cancellation? We're not sure, but does it matter? The rules are the rules, and an entitled, impolite guest doesn't get favors given to them; a little kindness can go a long way. Somebody should have informed the entitled guest of this in the story below.

Just when you think you'll have a nice, easygoing day on the job, customers will knock you down five notches before lunchtime. Hospitality workers can hope and pray that they won't have any uncomfortable, potentially dangerous run-ins with random strangers, but it kind of comes with the hospitality territory. Unfortunately…

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Author image for Lana DeGaetano Lana DeGaetano
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workplace-stories hotel guest hotel entitlement toxic-workplace front desk work tales from the front desk reddit story entitled customers entitled people karma hotel room workplace hotels reddit thread entitled people toxic-work-environment front desk clerk
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